Top UX Audit & Heuristic Evaluation Companies
A UX audit and heuristic evaluation is an expert review of a website, app or product against established usability principles, such as Nielsen's ten heuristics, accessibility guidelines and conversion patterns. Reviewers walk the key journeys, log every point of friction with a screenshot and a severity rating, and hand back a prioritized list of fixes. Product and marketing teams order one before a redesign, when conversion or activation drops, after a string of support tickets about the same screen, or to get an outside view before investing in user research.
Ask the agencies here how many evaluators review independently, whether analytics are part of the audit, and whether the report gives design fixes or only names problems.