Woven Solutions Ltd

In January 2019, Woven entered the market by acquiring Jaywing PLC, along with other companies such as Slowhit Ltd (operating as Carpeo) and Direct Response/Go Response/Ansaback (now known as Yonder Digital Group), all of which now operate under the Woven brand. Woven aims to create a future-forward outsourcing and contact center model, positioning itself as the most innovative and disruptive player in the industry, centered around the concept of "connectedness" with a focus on "people powered by technology." The company plans to enhance its offerings by developing new capabilities, attracting new clients, and acquiring additional boutique BPO businesses, starting in the UK and eventually expanding to other regions. Woven currently employs over 1,400 people across five locations in four UK cities, achieving all this within just three months of its launch. Their impressive client roster includes Staysure, Toyota, Selfridges, Kärcher, Scottish Power, and Moss Bros, among others. With a broadened range of services, Woven is positioned to cater to various client needs across inbound and outbound communication, email, chat, SMS, back-office functions, and bureau services, harnessing the expertise of their newly combined group. A key focus for Woven is to quickly explore how technology can empower employees to enhance client services. They are already implementing several pilot projects and proof of concepts, exploring the use of predictive intelligence and automation to integrate operations. The goal is to develop a technology platform that empowers employees by providing immediate access to essential information, fostering more effective and satisfying interactions with clients while achieving better outcomes for everyone involved.