Wizeline is a global technology services company with delivery centers located in Mexico, Colombia, Spain, and Vietnam. Founded in 2014, the company has expanded to employ more than 1,500 professionals who specialize in various areas including product/platform development, UX design, data and AI, cloud and DevOps, and product evolution services. Wizeline serves as a trusted development partner for brands such as Disney, Rappi, Dow Jones, and Etsy. A key project involves Arc XP collaborating with Wizeline to enhance, implement, and support its digital experience platform, which attracts around 1.5 billion unique visitors each month. Their partnership began in August 2019 with a focus on platform support, but it has since grown to include scalable professional services that assist new customers with tailored development support from Wizeline’s knowledgeable team. Currently, Arc also utilizes Wizeline’s expertise for foundational platform development and product enhancement. Zach Perry, VP of Platform Engineering at Arc XP, stated, “Wizeline has consistently met our success criteria, whether for support or professional services. Our support team's main goal was to ensure quick response times, manageable backlogs, and high client satisfaction. For professional services, we aimed for timely and on-target product deliveries, using a staffing model designed to accomplish these goals. In newer platform engagements, we still prioritize on-time delivery while also considering our growth projections. We measure performance through team velocity KPIs and quality expectations, and Wizeline has a proven track record of surpassing these metrics.”