Welsend

Welsend offers customer engagement solutions that take advantage of competitive benefits from China, the Philippines, and Malaysia, including lower labor costs, high-quality talent, strong infrastructure, and favorable government policies. The company operates delivery centers in 26 cities across these countries, employing over 18,000 individuals and offering a comprehensive range of customer engagement services. These services encompass customer care, technical support, order processing, dispatching, lead generation, and customer acquisition through various channels like inbound and outbound calls, email, chat, and social media. Welsend serves prominent brands in China's manufacturing, technology, eCommerce, travel, transportation, and financial services sectors. The company is increasing its share of multinational corporate business by integrating cutting-edge technology with top-tier operations and a thorough industry understanding to deliver effective, cost-efficient solutions. Notable points about Welsend include: approximately 70% of its locations are in Tier 3 and 4 cities, where labor costs are 20-35% lower compared to Tier 1 and 2 cities; more than 90% of site management is locally hired; an average of 30 days is required to assemble a team of 200 people; employee satisfaction exceeds 90%, and client satisfaction is over 95%; setting up a new site in any city in China, the Philippines, or Malaysia typically takes less than 60 days.