Waident Technology Solutions

### What Makes Us Unique #### A People-First, Technology-Second Philosophy We encourage our tech team to adopt a business-minded approach. The primary question IT should consider is, “How will this technology affect the user’s job, the time spent on tasks, or the learning curve for a new method?” rather than, “Is this technology impressive or trendy?” #### Comprehensive Documentation Robust documentation includes guidelines on processes, cybersecurity policies, user manuals for business applications, onboarding and offboarding checklists, and more. A hidden list of basic passwords and IP addresses does not qualify as documentation. #### Comprehensive Cybersecurity All companies and individuals face risks from cyberattacks, and relying solely on a firewall or antivirus software is insufficient. Our resilient IT integrates cybersecurity into every aspect, including strategy, implementation, and support, following the industry-leading NIST cybersecurity framework to effectively manage risks. #### Quick Facts - 26 Verified Clutch Clients - 22 Years in Business ### Frequently Asked Questions **How many clients do you have?** We currently support over 150 active clients and continue to expand! **I’m not very technical. Will I receive help without feeling overwhelmed?** Absolutely! You’re part of the 95% of our users. Our technicians are attentive to your needs and will help solve your technology issues, whether or not you have technical expertise. They communicate in simple, everyday language rather than jargon, making technology more understandable and accessible. **What are your pricing options?** We offer flexible pricing models: a Block of Hours or a Managed Services (flat-fee) agreement. Many clients opt for a fixed monthly fee for unlimited support, while others choose a block-of-hours option. Both provide the same high-quality service and support standards. Managed Services enables us to offer more proactive and comprehensive management and strategic planning assistance. For pricing inquiries, please contact us at sales@waident.com; either Natalia or John will reply within one business hour. **What distinguishes you from other IT firms?** We maintain a disciplined and process-oriented approach while being a bit unconventional. Our primary focus is on your people and your business, followed by IT solutions. **Do you have support available after hours and on weekends?** Yes, we have an on-call team available nights and weekends to assist you whenever needed. You can always reach out to us!