Ver-A-Fast

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Overview

$1,000+

Min Project Size

< $25/hr

Avg Hourly Rate

50 - 249

Employees

1976

Year Founded

ABOUT VER-A-FAST

US-Based Customer Support at Global Market Rates

Ver-A-Fast is a customer engagement partner based in the U.S. that operates on the principle that genuine conversations yield tangible results. Since 1976, we have assisted brands in creating impactful customer experiences by combining human interaction, adaptable workforce models, and advanced customer experience technology. From our inception, we have been designed to operate remotely, accumulating over 45 years of expertise in remote operations, which allows for rapid scalability, consistent quality, and reliable support during busy periods or regular demands. Our extensive network of independent contractor agents selects the projects they undertake, fostering an entrepreneurial and highly engaged workforce that often surpasses traditional call center approaches. Being fully USA-based enables us to provide culturally attuned and authentic customer service that clients can rely on. Our contractor model also facilitates nationwide talent recruitment while keeping our pricing competitive and cost-effective. At Ver-A-Fast, we prioritize culture as a key driver of quality. We dedicate significant resources to agent satisfaction, coaching, recognition, and quality assurance to ensure every interaction meets your brand's expectations for empathy, accuracy, and professionalism. We offer support in both inbound and outbound customer service, sales assistance, lead generation, appointment management, donor recruitment, after-hours service, and solutions for seasonal spikes. Additionally, we incorporate intelligent automation through Betty, our custom virtual voice agent, which manages routine calls and efficiently directs complex inquiries to live U.S.-based agents, blending AI efficiency with human touch. Our overarching mission is straightforward: to facilitate authentic conversations that help brands grow, safeguard their reputation, and foster enduring customer loyalty.

Languages Spoken

EnglishSpanish

HIGHLIGHTS

$1,000+

Min Project Size

< $25/hr

Avg Hourly Rate

50 - 249

Employees

1976

Year Founded

Services

Focus

Industries

Clients

Services Provided

50% Customer Support Outsourcing

25% Outbound Lead Generation

20% Appointment Setting Services

5% Lead Scoring & Qualification

About the Team

OUR STORY

Our Narrative Ver-A-Fast was created to offer brands what traditional outsourcing cannot: adaptable, U.S.-based support driven by a committed contractor workforce. Our intentionally remote structure provides scalable teams, genuine interactions, and affordable talent across the country. We emphasize empathy, precision, and responsiveness—enabling clients to deliver outstanding customer experiences without the complications, inflexibility, or high expenses associated with conventional call centers.

TEAM PHOTOS

Portfolio

Transforming Inbound Sales with Best-In-Class CX

Unknown

**The Challenge** A company selling high-priced products faced challenges with ineffective inbound sales, high employee turnover, and insufficient internal brand support. They required an experienced customer experience partner to handle issue resolution and offer support across multiple channels, including phone, email, and website chat. **The Solution** Ver-A-Fast became an integral part of the client’s brand by providing comprehensive product training and a customized customer experience strategy. Their services encompassed inbound and outbound phone support, email, live chat, escalation handling, and print/mail fulfillment, which together created a cohesive multichannel experience. **The Results:** Since they began their partnership in 2016, Ver-A-Fast has achieved:

Scaling Customer Support During Holiday Surges

Fairytale Brownies

**The Challenge** Each holiday season, order volumes spike dramatically, with December calls increasing by more than 30 to 40 times compared to regular months. The bakery's in-house team struggled to manage the surge of catalog and online orders, leading to long wait times and lost sales opportunities. Hiring temporary staff was not feasible, as they required training, lacked knowledge about the products, and conflicted with the company's commitment to job security. The bakery sought a reliable partner that could quickly scale up for the holidays, manage overflow calls, and maintain their personal and high-quality customer service. **The Solution** Ver-A-Fast developed a flexible support model tailored to the bakery’s seasonal demands. This approach offered a seamless extension of their internal team, avoiding the challenges and expenses associated with hiring and training temporary employees. **The Results** For three consecutive years, VERAFAST’s assistance has enabled the bakery to maintain high customer satisfaction during significant seasonal increases. The client’s internal team manages a considerable workload, and we are there to handle any overflow. It’s gratifying to know that our support reduces wait times and helps sustain sales during their busiest weeks. This collaboration goes beyond seasonal staffing; it represents a genuine partnership. Since 2022, we have supported their holiday operations, and each year our collaboration has strengthened as we refine staffing levels, forecasting, and the overall customer experience together.

Lasting Partnership Drives 95% CSATs

Unknown

**The Challenge** The client approached us seeking support for outbound cold calling to help expand their business. They also required a stronger team to manage incoming calls from both existing and potential customers. With ambitions to acquire competitors, the client needed a partner capable of growing alongside them and integrating new business divisions to facilitate support and growth channels. **The Solution** We assembled a skilled team with expertise in conversational marketing to help meet sales (inbound, outbound, chat), customer service, and developmental objectives. We launched various programs to consistently fulfill and surpass the client’s expectations. A significant focus was placed on aligning our employee culture with that of the client. To ensure effective collaboration, the client sends our main point of contact from across the country for a week each month. These visits consist of high-level strategy sessions, innovative operational discussions, and tactical meetings with some of Incept’s front-line representatives. **The Results** This collaboration resulted in customer satisfaction ratings consistently exceeding 95%, fostering a lasting and evolving relationship that significantly contributed to the client’s growth. Ver-A-Fast has become the preferred partner for many leading brands seeking exceptional customer service.

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