**BACKGROUND:** Please introduce your company and position. I serve as the CEO of an e-commerce brand. Can you summarize your company’s offerings in one sentence? Check out our fashion label, where striking designs blend with sophistication. Delve into our range of luxurious, expertly crafted lingerie that aims to elevate your self-assurance and honor your uniqueness. **OPPORTUNITY / CHALLENGE:** What specific goals or objectives prompted you to engage Vend Agency? We sought assistance with performance marketing campaigns and e-commerce marketing strategy. **SOLUTION:** How did you discover Vend Agency? Through an online search. Why did you choose Vend Agency over other options? Their pricing was within our budget, they matched our company culture, provided good value for the cost, and their values aligned with ours. How many Vend Agency team members were involved in this project? Between 2 to 5 employees. Could you outline the scope of work in detail, including key deliverables? We contracted Vend Agency to handle performance marketing for our e-commerce lingerie store. The primary objectives were to enhance ROAS and boost online sales volume via paid advertising channels. Their tasks included setting up, optimizing, and scaling campaigns on Facebook Ads and Google Ads. **RESULTS & FEEDBACK:** What measurable results from the project indicate progress or success? Our collaboration resulted in thorough testing of advertising hypotheses and creatives, ongoing analytics support, expansion of the ad account structure, and improvements in key performance metrics like ROAS and conversion rates. Can you describe their project management? Did they deliver on schedule? How did they address your needs? Their communication was prompt, clear, and professional. They consistently answered our inquiries quickly and made an effort to adapt to our preferred workflows and internal procedures. I was very pleased with their responsiveness and flexibility throughout the project. What was your main communication method with Vend Agency? Virtual meetings. What impressed you the most about this company? The team’s genuine win-win approach was the most impressive aspect. They took the time to thoroughly understand our project and consistently worked to tailor their efforts to our needs. Rather than merely following instructions, they proactively offered solutions aimed at achieving the best possible results while efficiently utilizing resources. Are there any areas where Vend Agency could improve or things they could have done differently? It would be beneficial for the agency to broaden their service offerings to include additional complementary areas like Conversion Rate Optimization and Email Marketing, along with other performance-focused capabilities. Expanding services would facilitate more seamless and efficient collaboration.