
Util-Assist
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Overview
50 - 249
Employees
2005
Year Founded
ABOUT UTIL-ASSIST
Solutions.Simplified.
Util-Assist combines technology and strategy to optimize processes, enhance productivity, support data-driven business decisions, and improve customer experiences, fundamentally changing the way utilities function and provide value to their clients. With professional and managed services across electricity, water, and gas sectors, utilities depend on us to foster digital innovation that will define the future of the industry. Founded in 2005, Util-Assist has been a leader in the smart grid initiative from the outset. At that time, the utility sector was experiencing significant transformation as the Ontario government mandated the installation of smart meters in every household. Util-Assist was established to assist and inform utilities, safeguarding their interests. As one of the first areas to fully transition to smart meters, Ontario has made Util-Assist’s expertise highly sought after across Canada and the US. To date, the company has successfully completed over 100 advanced metering infrastructure (AMI) projects.
LANGUAGES SPOKEN
EnglishFrench
HIGHLIGHTS
50 - 249
Employees
2005
Year Founded
Services
Focus
Industries
Clients
Services Provided+1 Services
50% Cybersecurity Assessments & Hardening
30% IT Compliance & Governance
20% Managed IT Services
40% Other IT Consulting and SI
40% AI Strategy & Roadmap Consulting
20% Cloud Consulting & SI
100% QA & Software Testing
70% Operational Process Consulting
About the Team
OUR STORY
Established in 2005 during the mandate for smart meters, Util-Assist has grown to shape the future of utilities through a comprehensive range of professional and managed services. Serving electric, water, and gas utilities across North America, the company specializes in advanced metering infrastructure, providing end-to-end support from strategy to deployment. Over the years, Util-Assist has expanded its offerings to include services like CustomerAssist for billing and call centers, SyncAssist for data synchronization, PowerAssist for outage communications, and SecureAssist for infrastructure security. As a wholly owned subsidiary of Alectra Energy Services, Util-Assist is guided by values of excellence, integrity, collaboration, and humility, striving to deliver innovative, efficient solutions. Celebrating 20 years, it remains a trusted partner driving digital innovation in the utility sector.