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Upstream BPO

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Overview

$1,000+

Min Project Size

1000 - 9999

Employees

2014

Year Founded

ABOUT UPSTREAM BPO

Great Customers, Great People, Great Service

Upstream BPO Sdn. Bhd. is a recognized Business Process Outsourcing firm known for its capacity to adapt to various industries through efficient business operations. Our expertise lies in Contact Center services, both voice and non-voice, inside sales, telemarketing, appointment scheduling, app registrations, data annotation, and content moderation.
LANGUAGES SPOKEN
EnglishMalay
HIGHLIGHTS

$1,000+

Min Project Size

1000 - 9999

Employees

2014

Year Founded

Services
Focus
Industries
Clients
Services Provided
45% Outbound Lead Generation
55% Appointment Setting Services
100% Social Media Marketing

About the Team

OUR STORY
Upstream BPO partners with growing businesses and global enterprises to enhance customer experience, boost revenue, and scale operations through multilingual, omnichannel outsourcing solutions. Specializing in customer support, sales, back-office, data services, and cybersecurity, they ensure reliable, secure, and compliant service delivery with structured transition, governance, and accountability. Their flexible, scalable models adapt seamlessly from pilot projects to large-scale rollouts, maintaining quality and operational continuity. Serving diverse industries—including e-commerce, technology, finance, logistics, telecom, and utilities—Upstream BPO customizes approaches to meet sector-specific needs. Committed to transparency, security, and performance, they deliver outcome-focused managed and dedicated services, fostering smarter, dependable outsourcing partnerships built on expertise and operational discipline.

Projects & Clients

Project Size & Rate
Minimum Project Size

$1,000+

Locations

Headquarters

Menara Manulife, 13-A, Jalan Gelenggang, Bukit Damansara

Kuala Lumpur, Malaysia 50490
Headquarters

16-8 & 9 Q sentral, kl sentral 2A, Jalan Stesen Sentral 2, Wilayah Persekutuan 50470

kl sentral, Federal Territory of Kuala Lumpur 50470
Headquarters

2nd floor, GC bldg Granja street Barangay 4301

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