Upstream BPO
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Overview
$1,000+
Min Project Size
1000 - 9999
Employees
2014
Year Founded
ABOUT UPSTREAM BPO
Great Customers, Great People, Great Service
Upstream BPO Sdn. Bhd. is a recognized Business Process Outsourcing firm known for its capacity to adapt to various industries through efficient business operations. Our expertise lies in Contact Center services, both voice and non-voice, inside sales, telemarketing, appointment scheduling, app registrations, data annotation, and content moderation.
Languages Spoken
EnglishMalay
HIGHLIGHTS
$1,000+
Min Project Size
1000 - 9999
Employees
2014
Year Founded
Services
Focus
Industries
Clients
Services Provided
22% Outbound Lead Generation
28% Appointment Setting Services
50% Social Media Marketing
About the Team
OUR STORY
Upstream BPO partners with growing businesses and global enterprises to enhance customer experience, boost revenue, and scale operations through multilingual, omnichannel outsourcing solutions. Specializing in customer support, sales, back-office, data services, and cybersecurity, they ensure reliable, secure, and compliant service delivery with structured transition, governance, and accountability. Their flexible, scalable models adapt seamlessly from pilot projects to large-scale rollouts, maintaining quality and operational continuity. Serving diverse industries—including e-commerce, technology, finance, logistics, telecom, and utilities—Upstream BPO customizes approaches to meet sector-specific needs. Committed to transparency, security, and performance, they deliver outcome-focused managed and dedicated services, fostering smarter, dependable outsourcing partnerships built on expertise and operational discipline.
Projects & Clients
Project Size & Rate
Minimum Project Size
$1,000+
Locations
Headquarters
Menara Manulife, 13-A, Jalan Gelenggang, Bukit Damansara
Kuala Lumpur, Malaysia 50490
Headquarters
16-8 & 9 Q sentral, kl sentral 2A, Jalan Stesen Sentral 2, Wilayah Persekutuan 50470
kl sentral, Federal Territory of Kuala Lumpur 50470
Headquarters
2nd floor, GC bldg Granja street Barangay 4301