United Call Center Solutions

UCCS provides services for plumbing, HVAC, disaster restoration, electrical work, and other skilled trades. Unlike typical call centers, all our employees are trained to manage the operations of one of the busiest home service companies in Southeastern Michigan. They must complete their training with the founders' service before handling calls for external clients. While most call centers serve a broad range of businesses, including medical professionals and lawyers, UCCS exclusively supports trades. This focus equips our staff to efficiently book your appointments, whether you require service around the clock or just on evenings and weekends. They ask the right questions to clarify that pricing cannot be discussed over the phone. Our exceptional performance has led many clients to choose us for 24/7 phone answering instead of employing their own staff, as our booking success rates are higher. With EPH receiving around 700 calls daily, our team is extensively trained from handling these calls repeatedly before taking on other clients. We offer competitive pay to our customer service representatives, resulting in a stable, experienced team. By partnering with us, you'll save money immediately and increase your call bookings. If you're frustrated with call centers or frequently have to train new CSRs in-house, let our team alleviate those challenges, allowing you to reclaim your evenings and weekends. For smaller businesses needing 24/7 support to focus on job completion, we've got you covered and will ensure your appointments are secured. We offer a money-back guarantee for the first three months of our service and will provide advice on advertising and efficient booking strategies during our initial consultation.