DEIB Cultivation & Leadership Development
Southeastern health care system
The client is a prominent division responsible for customer and financial services within a major health care system in the Southeastern region. This organization is dedicated to maintaining its core values of respect, excellence, and compassion, while operating with integrity and promoting diversity, equity, and inclusion. Analysis of internal and external data indicated a necessity to enhance trust and cultural awareness, reduce bias, and elevate leadership skills and professionalism across the division. To tackle these issues, the client collaborated with Turknett Leadership Group (TLG) and its partner, Personality Matters Inc., to form a consulting team. A virtual kickoff meeting for all managers was held to set expectations and foster a shared sense of enthusiasm and accountability. A "Champions' Group" comprising staff members was established to offer feedback and direction for the initiative. Initial data collection featured five staff-focused focus groups, integrating the company's values and existing honor pledge into the kickoff and aligning them with all activities. Executive coaching was initiated for all directors in the division. A DEI-focused employee survey was conducted to ensure employees had a voice and to gather data for leadership development. Directors and Assistant Directors engaged in survey reporting and action planning, emphasizing the need for greater respect, accountability, communication, fairness, and employee input. Senior leadership and management received briefing sessions. A comprehensive day of unconscious bias training was provided for all managers, along with additional training for all employees using the Train the Trainer approach with internal facilitators. New senior leadership implemented corrective actions, which included regular Town Halls, newsletters, an open-door policy, and a mandate for leaders at all levels to meet with their direct reports monthly solely to listen.