Touch Support
For Touch Support
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Overview
$10,000+
Min Project Size
< $25/hr
Avg Hourly Rate
250 - 999
Employees
2003
Year Founded
ABOUT TOUCH SUPPORT
CX, IT, and Finance Outsourcing
Touch Support is a worldwide BPO partner that assists companies in optimizing their operations through scalable, multilingual outsourcing solutions in Customer Experience (CX), IT Support, and Finance & Accounting (F&A). Our comprehensive managed services aim to lower overhead costs, enhance quality, and foster growth for SaaS, e-commerce, fintech, and enterprise clients. We excel in providing 24/7 support coverage, AI-enhanced workflows, and performance-focused teams that integrate smoothly with your internal systems. With more than ten years of experience, our clients rely on us for managing essential functions such as: customer support (inbound/outbound calls, chat, email, helpdesk), IT helpdesk and infrastructure support, and accounts payable/receivable along with financial reporting. We merge process optimization, human expertise, and advanced technology to deliver tangible results—whether your goal is to decrease ticket volume, boost customer satisfaction (CSAT), or minimize expenses.
Tech Stack
AJAXJavaJavaScriptSwift
Languages Spoken
English
HIGHLIGHTS
$10,000+
Min Project Size
< $25/hr
Avg Hourly Rate
250 - 999
Employees
2003
Year Founded
Services
Focus
Industries
Clients
Services Provided
5% BI & Big Data Consulting & SI
8% Cloud Consulting & SI
18% IT Staff Augmentation
20% Other IT Consulting and SI
22% Customer Support Outsourcing
7% Help Center & Knowledge Base Development
10% Live Chat & Chatbot Implementation
10% Support Technology Implementation (Zendesk, Intercom, Freshdesk)
About the Team
OUR STORY
Founded in 2003 with a focus on delivering exceptional customer experiences to build lasting brand loyalty, Touch Support has evolved from addressing critical technical support demands to becoming a strategic partner offering comprehensive staffing and technical resource solutions. By integrating dedicated professionals into client teams, Touch Support helps businesses tackle operational challenges, accelerate projects, and concentrate on growth confidently. Their 24/7 customer service solutions, IT expertise, and tailored financial services empower organizations to focus on core missions while ensuring reliable support. With a proven onboarding process, strong adherence to security protocols, and multilingual capabilities, Touch Support serves industries like SaaS, healthcare, and e-commerce. Committed to excellence and flexibility, they scale services to meet growing client needs.
Projects & Clients
Project Size & Rate
Minimum Project Size
$10,000+
Average Hourly Rate
< $25/hr
Locations
Headquarters
6177 North Lincoln Avenue
Chicago, Illinois, United States 60659