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Tortoise & Hare CX Agency

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Overview

$25,000+

Min Project Size

150+

Avg Hourly Rate

10 - 49

Employees

2014

Year Founded

ABOUT TORTOISE & HARE CX AGENCY

Furthering the craft of customer relationships

We are Tortoise & Hare, a top CX agency dedicated to enhancing customer relationships. Our vision is to create a world where consumers and businesses can maximize their potential together. We encourage Australia’s top brands to connect with their most valuable resource: their customers. Our approach, rooted in a customer-centric and business-oriented mindset, combined with our expertise in strategy, creativity, and digital tools, delivers actionable solutions that foster customer growth, engagement, and loyalty.

Languages Spoken
English
HIGHLIGHTS

$25,000+

Min Project Size

150+

Avg Hourly Rate

10 - 49

Employees

2014

Year Founded

Services
Focus
Industries
Clients
Services Provided+1 Services
25% Mobile App Development (iOS & Android)
25% Product UX Strategy
9% Digital Strategy
8% Content Marketing Strategy
4% Email Marketing & Automation
4% Search Engine Optimization (SEO)
1% Other Digital Marketing
17% Customer Experience (CX) Strategy

About the Team

OUR STORY
Founded by Angela and Oliver, who began collaborating in 2007, T&H emerged from their vision to create a pragmatic agency centered on genuine client needs. Their extensive experience in customer loyalty fuels their leadership on the client front. Complementing them is Nick, an entrepreneurial operational expert whose dedication ensures the agency runs smoothly. At T&H, relationships form the core of their philosophy, emphasizing respect for friends, family, colleagues, and clients alike. This approach fosters a vibrant team culture and authentic partnerships that drive brand loyalty. Proudly independent, T&H champions innovation and well-being, believing transparency and integrity are essential. They invite collaboration over coffee, tea, or a beer, embodying their commitment to openness and meaningful connections.

Projects & Clients

Project Size & Rate

Minimum Project Size

$25,000+

Average Hourly Rate

150+

Locations

Headquarters

27-29 Watt Street

Newcastle, New South Wales, Australia 2300