TMP Direct
For TMP Direct
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Overview
$10,000+
Min Project Size
$50 - $99/hr
Avg Hourly Rate
10000+
Employees
1987
Year Founded
ABOUT TMP DIRECT
Top Call Center, BPO Services in US
TMP Direct is a recognized BPO company delivering premium service to clients with round-the-clock, multi-channel support. As consumer interactions with preferred brands continue to evolve, TMP Direct is ready to help clients navigate these dynamic operations. We offer adaptable “Best Shore” solutions by combining U.S.-based teams with a substantial offshore workforce worldwide, ensuring support through voice, email, chat, messaging, and fulfillment. Our support personnel and tailored IT capabilities offer clients a completely customizable experience.
Languages Spoken
English
HIGHLIGHTS
$10,000+
Min Project Size
$50 - $99/hr
Avg Hourly Rate
10000+
Employees
1987
Year Founded
Services
Focus
Industries
Clients
Services Provided+1 Services
15% Customer Support Outsourcing
8% Live Chat & Chatbot Implementation
5% Help Center & Knowledge Base Development
5% Support Technology Implementation (Zendesk, Intercom, Freshdesk)
20% Managed IT Services
14% IT Helpdesk & Support Services
13% Outbound Lead Generation
12% Sales Development Representative (SDR) Services
About the Team
OUR STORY
For more than 34 years, TMP has ensured exceptional White Glove Service within its BPO framework, advocating distinctly for each client's brand. Based primarily in Mount Olive, New Jersey, the company has expanded globally, adapting continually to meet evolving customer experience demands. TMP’s strength lies in its people, boasting retention rates twice the industry standard and an average agent tenure of over seven years. Their rigorous vetting and continuous professional development ensure integrity and excellence. TMP offers tailored, comprehensive solutions—including CRM tools, IT infrastructure, fulfillment, and telecom platforms—that scale from 5 to 500 agents. Evolving with the digital landscape since the 1990s, TMP manages communications across calls, chats, email, social media, and even personalized letters, integrating transparently with client teams
Projects & Clients
Project Size & Rate
Minimum Project Size
$10,000+
Average Hourly Rate
$50 - $99/hr
Locations
Headquarters
600 International Dr
Mount Olive, New Jersey, United States 07828