Tech Superpowers

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Overview

$5,000+

Min Project Size

$50 - $99/hr

Avg Hourly Rate

10 - 49

Employees

1992

Year Founded

ABOUT TECH SUPERPOWERS

IT and Cybersecurity for Changemakers

We assist our clients in achieving remarkable successes. Technology is essential for every business; when it malfunctions, the business suffers. We facilitate seamless growth and create secure, efficient work environments for our clients. At Tech Superpowers, we focus on managed IT services, cybersecurity, and AV integration for businesses in Boston. Most importantly, we’re here to support you so that you can excel at what you do best.

Languages Spoken

English

HIGHLIGHTS

$5,000+

Min Project Size

$50 - $99/hr

Avg Hourly Rate

10 - 49

Employees

1992

Year Founded

Services

Focus

Industries

Clients

Services Provided

25% Unified Communications Consulting & SI

35% Cloud Consulting & SI

40% Other IT Consulting and SI

About the Team

OUR STORY

Since its founding in 1992 in an MIT dorm room, Tech Superpowers has dedicated over 30 years to supporting small business IT needs in Boston, partnering with prominent local brands. Renowned for managed IT, cybersecurity, and AV integration, they moved their headquarters in 2022 to Boston's vibrant SoWa district, where their Experience Lab showcases cutting-edge technology solutions. The company's commitment to excellence is reflected in a 100% customer retention rate over two years and numerous milestones, including early adoption of WiFi community networks and collaborations with notable clients like the Boston Celtics. Their Smart Spaces division integrates advanced smart home and commercial technologies, extending services even to luxury properties across Iceland. Tech Superpowers combines certified expertise with personalized service to deliver trusted technology solutions.

Portfolio

A slam-dunk design for an NBA icon

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The Boston Celtics are revamping their IT infrastructure, having been a respected client of TSP since 2001. TSP has provided various technical support services for the organization, from AV setup in conference rooms to enhancing the WiFi at Celtics headquarters. In 2018, the Celtics commissioned us to design the core network for their new Auerbach Center Practice Facility in Allston, which entailed a comprehensive IT infrastructure overhaul. More recently, TSP was invited to serve as a design consultant for the AV and collaboration technology at their new headquarters near the Boston Garden. One of the significant challenges we faced at the Auerbach Center Practice Facility was how to design a dependable and efficient core network capable of managing over 42TB of data each week, which included real-time audio and video for players, coaches, staff, and media. To tackle these issues, we compiled a comprehensive list of products and developed a complete network design. Together with the client, we chose Meraki access points, switches, and firewalls, and we evaluated both painted and vinyl-wrapped access points to find the best balance between wireless functionality and aesthetics. Our team created a "virtual" network design on paper and configured the Meraki systems even before their arrival, enabling a completely 'engineer-free' installation. The Celtics' in-house IT team installed the equipment using the detailed plans we provided, with configurations accessible via the cloud once the devices were powered on. Additionally, the Meraki dashboard allowed us to remotely oversee and resolve any installation challenges the Celtics' IT staff faced.

Cohere Health - High Growth Startup

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In January 2020, prior to understanding the full effects of Covid-19 on the globe, we were approached by Cohere Health, a healthcare startup operating out of a small coworking space in downtown Boston. They sought TSP IT Services to assist in developing their IT infrastructure and rolling out new technology. What started as a minor project rapidly expanded into the largest technology deployment in TSP's history. By January 2022, we had successfully onboarded over 700 users and contributed to Cohere's growth from a nascent startup to a respected player in the medical field. When it comes to large-scale technology deployment, bringing new employees on board involves more than just sending out laptops. We not only procure and deliver devices for each new staff member at Cohere but also ensure a TSP IT expert configures each machine with Cohere’s software and security settings. Furthermore, every new hire receives personalized onboarding to set up their password, log in, and familiarize themselves with how to ask questions or express concerns. As Cohere has developed, so has our partnership with them. The company has grown from fewer than ten employees to over 150, which now includes an internal IT team that collaborates closely with us. Initially, we managed nearly all IT functions, but we have now transitioned responsibilities like Tier 1 help desk support to them. This change allows us to concentrate on onboarding, offboarding, hardware repairs, and maintenance, while also providing assistance to Cohere in high-level strategic planning for the future.

National Brain Tumor Society Non-Profit

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A Reliable Partner NBTS is at the forefront of brain tumor advocacy, public policy, and research initiatives. The organization invests in its talented, unique, and influential staff all over the country to support its mission to conquer and cure brain tumors. NBTS wanted to provide its team members with IT services, solutions, and support to accommodate their needs. The organization sought an IT partner that served as a one-stop resource for all things IT. This partner would help NBTS improve the efficiency of its IT systems and infrastructure, minimize cyber risk, and maintain data redundancy. At the same time, the partner would provide responses to employees' IT concerns and questions 24/7. In addition, NBTS wanted an IT partner that would educate its workforce about IT challenges and how to address them. NBTS wanted to empower its staff with the IT tools and resources they need to thrive, and in doing so, could move closer to conquering and curing brain tumors — once and for all. Building Trust To build trust with NBTS's staff, we initially instituted weekly visits to NBTS's headquarters and gradually moved to a bi-weekly schedule. Also, we worked directly with NBTS's Office Administrator to coordinate the onboarding of the organization's remote employees into TSP’s nonprofit IT support systems. This enabled us to introduce NBTS staff members to different technologies and respond to any concerns and questions as well. To top it off, TSP scheduled an appointment with each NBTS staff member from the get-go. TSP sent NBTS staff members an email that included instructions and expectations for the meeting. With this approach, TSP set the groundwork for a successful partnership with all members of the NBTS team.

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