TDCX

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Overview

$100,000+

Min Project Size

10000+

Employees

1995

Year Founded

ABOUT TDCX

Award-Winning Digital Economy Enabler

TDCX, headquartered in Singapore, is a prominent leader in global business process outsourcing (BPO), specializing in advanced customer experience (CX) solutions, sales, digital marketing services, and content moderation. The company serves various sectors, including digital advertising, social media, e-commerce, FinTech, gaming, HealthTech, media, technology, and travel and hospitality. TDCX’s innovative and precise operational strategies make it an essential partner for businesses aiming for measurable results. With over 20,000 employees in 37 locations globally, TDCX provides extensive coverage throughout Asia, Europe, and the U.S. For more details, visit www.tdcx.com.

LANGUAGES SPOKEN

Mandarin_chineseEnglishMalayTamil

HIGHLIGHTS

$100,000+

Min Project Size

10000+

Employees

1995

Year Founded

Services

Focus

Industries

Clients

Services Provided

60% Support Technology Implementation (Zendesk, Intercom, Freshdesk)

40% Customer Support Outsourcing

100% Content Moderation Services

20% Operational Process Consulting

65% Customer Experience (CX) Strategy

15% Change Management Consulting

About the Team

OUR STORY

TDCX is a global leader in customer experience (CX), dedicated to empowering ambitious brands to scale, innovate, and prosper through advanced CX solutions. Our team of specialists adeptly handles complex customer challenges, enhances sales, and safeguards online communities, ensuring meaningful results. Clients trust us to manage talent, technology, and infrastructure seamlessly, allowing them to focus on growth. By integrating multilingual expertise, AI-driven processes, and genuine human empathy, we craft experiences that boost loyalty and business outcomes. Serving diverse sectors like automotive, digital advertising, fintech, gaming, health tech, and travel, we boast a strong presence in Asia and worldwide. Our commitment is to be the preferred partner for high-growth companies and individuals, driving success through innovative, high-performance solutions guided by visionary leadership.

Portfolio

Innovative CX partnership that led to high-jump revenue & customer loyalty

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The Challenge: A leading global technology company focusing on Internet-related services and products sought a strategic customer experience partner to launch sales and account advertising platforms and support their expanding campaign in Southeast Asia. Our Solution: To achieve sales excellence, we recruited and trained customer experience specialists with exceptional backgrounds in sales and digital advertising. We created an effective sales training framework from scratch to enable the team to follow an eight-step sales process. Additionally, we established a strong team structure tailored to unique dynamics and goals, ensuring optimal productivity and visibility for sales enhancement. As a result, the team achieved the highest productivity globally, resulting in the lowest operating expenses (OPEX) for two consecutive years. We realized a 16% year-over-year increase in revenue sustainability from high-potential customers across various markets, with 31% of accounts transitioning to higher segmentation after implementing the team's strategic insights. The team was also recognized as the Best Global Vendor in 2015, 2017, and 2018.

Human touch + sales-driven strategies = successful technology business growth

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**Our Challenge** A leading global technology company specializing in online payment solutions sought a customer experience (CX) vendor to meet their expanding business needs in Asian markets. The client needed CX professionals who were proficient in both English and Mandarin. **Our Solution** To assist with scaling and supporting sales growth, we leveraged our strategic presence in Asia to recruit experienced multilingual CX experts. Our learning and development team created onboarding and training programs to prepare the team within six weeks. Additionally, the CX team assessed and identified customer touchpoints to develop an agile, intelligent program focused on high-value sales opportunities. Within six months, the team grew from 13 to 80 CX specialists. By the end of the first year, the team expanded to 160 specialists across six different areas, including Global SMB support, Risk Tier 1 and Underwriting, Account Lockout, and Sales. Remarkably, the team set a new benchmark with a 0% attrition rate in the first 13 months and achieved a 100% graduation rate. Most importantly, we exceeded the minimum customer satisfaction rating of 85%.

Native customer support established in all markets within weeks

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**Our Challenge:** A global food and beverage company sought a vendor to help them grow their business by providing a high-quality, native-only customer experience and consultative selling. **Our Solution:** We established our operations in Malaysia, leveraging the exceptional language skills of our Malaysian team. Our talent acquisition specialists recruited skilled natives and provided them with customized onboarding and training programs, which included cultural orientation, team integration, and premium customer service techniques. We also placed a strong emphasis on forming an effective leadership structure for the team. We built our workforce from the ground up, growing from zero to 20 employees in just eight weeks. Within a year, our initiative expanded to 40 customer experience experts working around the clock to serve the markets in Thailand, Hong Kong, Malaysia, Singapore, and China. We not only met but surpassed the key performance indicators set for all channels. For the first time in our client's history, we achieved a perfect score in their Mystery Shopper evaluation.

4 more projects

Projects & Clients

Project Size & Rate

Minimum Project Size

$100,000+

Pricing Snapshot

Min Project Size

$100,000+

Avg Hourly Rate

N/A

Cost Rating

N/A

What Clients Have Said

“

"TDCX delivers quality projects within budget and timeline expectations based on verified client feedback."

Based on verified reviews and internal benchmark data

MOST COMMON PROJECT SIZE

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Select a service

Support Technology Implementation (Zendesk, Intercom, Freshdesk)

Customer Support Outsourcing

Content Moderation Services

Headquarters

Unit No 1203 & 1204, South Wing, Survey No. 83/1, 12th Floor, Skyview 20 500032

+6563091688

Headquarters

19th floor, D1, D Tower, 17, Jong-ro 3-gil, Jongno-gu, 03155, Seoul, Republic of Korea 서울특별시 종로구 종로3길 17, 19층(청진동) 03155

Seoul, South Korea 03155

+6563091688

Headquarters

Avenida Paulista 1374 – 6th floor, Bela Vista 01310-000

Sao Paulo, Bela Vista, Brazil 01310-000

+6563091688

Headquarters

6F Robinsons Cybergate Iloilo Tower 1, Sen. Benigno S. Aquino, Jr. Ave., Ungka II, Pavia, Iloilo 5001

Pavia, Western Visayas, Philippines 5001

+6563091688

TDCX

Set Up By Edverise AI

Edverise AI built this profile by analyzing thousands of data points across the web. If you own this business, become an Edverise partner to manage and update your profile.

Overview

Award-Winning Digital Economy Enabler

Services

Focus

Industries

Clients