SWK Hosts Icon Foods ERP Securely in the Cloud
Icon Foods, located in Portland, Oregon, is a producer of natural sweeteners that offer low-sugar and sugar-free options as alternatives to conventional food additives. The company was established by Thom King, its president and CEO, in 1999, originally as Steviva Ingredients, Inc., to address the rising issues of disease and obesity linked to the prevalence of artificial sugars in the food and beverage industry. The company expanded from a small office to a 30,000 square foot warehouse, overseeing various product lines, raw materials, and storage, which necessitated an organized supply chain for effective management. To enhance their ability to process increasing warehouse and shipping data while facilitating offsite inventory movement, Icon required a more advanced accounting, supply chain, and warehouse management system. Collaborating closely with SWK, they transitioned from QuickBooks to Sage 100cloud and migrated to a hybrid cloud setup, benefiting from features like real-time remote access and streamlined technical support. This change allowed users to log in from anywhere with an internet connection, significantly simplifying the management of multiple locations for Icon Foods. They noted, "The ability to manage offsite has definitely improved operations." Working with SWK as their exclusive application and hosting provider accelerated problem resolution and provided Icon with a single point of contact for all their ERP and IT needs.