Strivana — Bilingual Virtual Assistants for Small and Medium Businesses in the U.S. and Canada What We Do: Strivana offers bilingual (English/Spanish) virtual assistants who operate during your business hours in the U.S. and Canada. They take care of repetitive and time-consuming operational and administrative tasks, allowing business owners and operations leaders to concentrate on growth. We provide a managed service rather than a gig marketplace: we handle recruitment, vetting, onboarding, training according to your procedures, and continuous quality assurance of their work. Who We Serve: We cater to small and mid-sized businesses throughout the U.S. and Canada, particularly founder-led companies that require dependable support in managing their inboxes and calendars, ensuring CRM cleanliness, offering customer support, scheduling appointments, performing light bookkeeping, and handling procurement/administration as well as project coordination. We can also create virtual assistant teams for busier departments. What You Get (Scope of Work): - **Operations & Admin:** Inbox management, calendar organization, meeting preparation and follow-ups, updating standard operating procedures, document creation, vendor coordination, and travel/expense management. - **Sales/Customer Operations:** CRM data entry and maintenance, pipeline updates, preparing quotes/invoices, scheduling appointments, providing live chat/email support, and requesting reviews. - **Finance-Light:** Preparing bill payments, reconciling receipts, tracking purchase orders, and following up on accounts receivable/accounts payable in coordination with your accountant. - **Marketing-Light:** Scheduling social media posts, updating basic assets, organizing webinars/events, and building lists based on your ideal customer profile (without any spam). - **Industry Add-Ons:** Services for real estate (managing listings, scheduling showings, and handling disclosures), trades/home services (dispatching/scheduling and organizing job folders), and e-commerce (providing order/customer email support). Why Strivana (What Sets Us Apart): - Bilingual support (English/Spanish) tailored to your time zone and operational hours. - A managed service model rather than a do-it-yourself hiring practice; we oversee recruiting, onboarding, coaching, and quality assurance for consistent and trackable performance. - Execution based on your playbook—following your standard operating procedures, utilizing your tools, and maintaining your brand's voice. - Strong security measures, including NDAs, least-privilege access, two-factor authentication, password management workflows, and activity logging. - Flat monthly fees (no unexpected charges for time tracking) and straightforward terms starting from $2,400 per month per assistant.