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Overview

$10,000+

Min Project Size

$25 - $49/hr

Avg Hourly Rate

50 - 249

Employees

2011

Year Founded

ABOUT STARTELELOGIC

Digital solutions development & leading IT company

Startelelogic is a reliable technology partner for leading global communication companies, such as Vodafone, Reliance, Route Mobile, Robi Axiata, PwC, and others. We focus on CCaaS, CPaaS, Telco APIs, and our unique AI agent and Generative AI platform, offering innovative solutions that promote efficiency, automation, and business growth. Our expertise goes beyond communication platforms; we also provide custom mobile app development, enterprise IT services, and cloud-based digital transformation solutions to support business scalability and innovation. As a comprehensive technology provider, we create high-performance mobile applications, integrate AI-driven automation, and offer custom software development, cybersecurity, and IT consulting. Our future-ready platforms enable enterprises, telecom companies, and businesses across various sectors to optimize operations, boost customer engagement, and remain competitive in the rapidly changing digital environment.

LANGUAGES SPOKEN

EnglishHindi

HIGHLIGHTS

$10,000+

Min Project Size

$25 - $49/hr

Avg Hourly Rate

50 - 249

Employees

2011

Year Founded

Services

Focus

Industries

Clients

Services Provided

35% Custom Web Application Development

50% Mobile App Development (iOS & Android)

15% E-Commerce Development

60% Generative AI

40% AI Agent & Multi-Agent System Development

About the Team

OUR STORY

Founded in 2011, startelelogic embarked on a mission to assist ambitious companies in crafting impactful software products. Over the years, it has grown into a prominent product development firm, collaborating with startups and enterprises globally to propel their digital transformation. Guided by the principle of "Vasudhaiva Kutumbakam" or "The World is One Family," the company emphasizes honesty, integrity, and responsibility, fostering strong partnerships with clients. Under the leadership of CEO Umesh Pande, startelelogic focuses on delivering bespoke software solutions across AI, IoT, and cloud services, ensuring each client's unique business goals are met. Recognized among top software developers in India and the USA, the firm balances technological innovation with a commitment to community upliftment through education and healthcare initiatives.

Portfolio

Your Cloud Contact Center Solution

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**The Solution** StarTele provides an exceptional solution for its customers, characterized by the following key features: - **Industry-Specific Design:** The solution is tailored to meet the unique demands of different sectors, including retail, energy, utilities, and telecommunications, where the functions of contact centers are vital. - **Flexible Implementation:** A customized cloud-based contact center solution is developed based on the client's specific needs, accompanied by a comprehensive selection of technological tools. - **Professional Assistance:** Continuous evaluations of cloud infrastructure, contact center architecture, and design are conducted, along with expert support to help navigate any challenges. - **Cloud-Based Customer Experience as a Service:** The scalability of the solution aligns with varying business requirements, focusing on essential functionalities while eliminating unnecessary resources. **Impact** In the era of Industry 4.0, having a contact center is essential for significantly enhancing the entire customer experience (CX). The customer's previous contact center faced numerous challenges, including managing a high volume of inquiries without real-time responses. StarTele's cloud-based contact center platform facilitates the comprehension, resolution, and processing of customer inquiries. Utilizing cutting-edge technology, it can analyze diverse query formats and direct them either to conversational assistants and chatbots or to human agents based on a sophisticated matrix. StarTele's cloud-based services encompass a broad range of channels, including voice, web, email, mobile, and various social media platforms. Businesses can take advantage of StarTele’s omnichannel, technology-enhanced contact center with minimal upfront costs. The offerings include: - Virtual Queuing - Co-Browsing - Web Callback - Real-Time Dashboard - Trunk/Gateway Management - DID Management - Multi-User Login - Real-Time Call Status - Real-Time Campaign Monitoring - Theme Selection - Pop-Up Notifications - Call Transfers - Advanced Caller ID - Database Management - 3-P Dialer (Preview, Progressive, and Predictive) - WebRTC Solutions **Key Features** - CRM Integrated IVR System - Dynamic IVR Builder - Survey Module (for IVR & Agents) - Quality Analysis (QA) - SMS Broadcasting - Disposition Outcomes: - Manual and Automatic Surveys (IVR) with TTS audio - Response message scripts for all Social Media, WebChat, email, and SMS - Internal Chat (selecting the queue, supervisors, or individual agents) - Click-to-Call functionality within campaigns - Planned access for Supervisors and Agents - WebRTC Honeypot

BOTS The perfect Chat & Voice bot

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Telemo Bot is designed to answer frequently asked questions, handle inquiries, and provide daily updates, such as booking tables, searching for products, responding to delays, and modifying ticket and seat reservations, among other tasks. The Challenge Telemo aimed to offer a 24/7 customer support service without having to expand its existing contact center operations. They sought a solution that could provide immediate responses to customers at any time and through any channel. Some of the challenges they encountered included high customer service costs, repetitive inquiries, a lack of continuous support for inquiries, and an inability of the contact center to efficiently manage unexpected surges or declines in demand. The Solution StarTele created a customer service chatbot and voicebot that supports the English language. LANGUAGE English USE CASE Customer Support, Contact Center Automation, and FAQs

Unified Communications Platform

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StarTele has created a Unified Communications platform that enables seamless communication for companies both internally and externally with clients. This platform supports multi-party voice and video calls, dialing, instant messaging, file sharing, screen sharing, and more. As a provider of communication technology, StarTele recognizes the need for solutions that are simple, secure, and user-friendly. This Unified Communications platform is suitable for businesses of any size and can be easily installed on any virtual machine or Linux-based server, featuring an intuitive user interface. Beyond offering free calls, the UCC platform includes essential business features such as call redirection, high-definition video and voice calls, voicemail, call recording, interactive voice menus (IVRs), and call queues. StarTele’s innovative solution is cost-effective, requiring minimal memory and CPU resources, and allows companies to choose their own service providers, leading to substantial cost savings. Enterprises can host the system on-site or through external hosting and can configure it according to their operational scale. StarTele provides a straightforward, one-time, easy-to-install UCC platform that frees businesses from recurring licensing fees they typically incur with popular services like Zoom or Google Suite.

10 more projects

Projects & Clients

Project Size & Rate

Minimum Project Size

$10,000+

Average Hourly Rate

$25 - $49/hr

Pricing Snapshot

Min Project Size

$10,000+

Avg Hourly Rate

$25 - $49/hr

Cost Rating

N/A

What Clients Have Said

“

"startelelogic delivers quality projects within budget and timeline expectations based on verified client feedback."

Based on verified reviews and internal benchmark data

MOST COMMON PROJECT SIZE

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Select a service

Custom Web Application Development

Mobile App Development (iOS & Android)

E-Commerce Development

Generative AI

AI Agent & Multi-Agent System Development

Locations

Headquarters

F-23, Sector-11, Noida

Noida, Uttar Pradesh, India 110096

+911204333335

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