Business Workflow Automation
Rochele Painting is a prompt and professional home improvement service that specializes in painting and decorating, offering both residential and commercial services, and is recognized as the top painting company in Queensland. They aimed to fully digitize their quoting and job management processes, from the initial customer inquiry to project delivery, by implementing an interactive, consumer-oriented solution. This involved creating a digital automation platform tailored for job quoting, customer management, and contractor payments with MYOB integration. To gain a comprehensive understanding of their business operations, we visited Rochele’s offices and accompanied their estimators and supervisors on-site to grasp their workflows. We identified various existing processes and successfully transformed them into a streamlined, automated business process management solution that reduced costs, minimized errors, and allowed for staff reallocation. Throughout the development, our team exceeded expectations by leveraging diverse skill sets across multiple platforms to create a flexible and feature-rich solution. We developed a review management system, addressed the challenges of calendar scheduling, and recognized the importance of customer advocates in ensuring project success within the client's organization. Collaborating with Rochele Painting has been a significant achievement for our team, and with a solid partnership established, we look forward to continuing our work together in the future.