**Digital Strategy, Search Engine Optimization, Web Design** **BACKGROUND** Please provide a brief overview of your company and your role. I own a roofing business. Summarize your company's services in one sentence. We offer roofing solutions, including new installations and repairs. **OPPORTUNITY / CHALLENGE** What specific goals did you want Spokane Web Design and SEO Agency - Tom Flann to achieve? Enhance our organic search rankings, improve our review collection process, and achieve higher rankings in Google Maps. **SOLUTION** How did you discover Spokane Web Design and SEO Agency - Tom Flann? Through an online search. What made you choose Spokane Web Design and SEO Agency - Tom Flann over other options? They had excellent ratings, were geographically convenient, and their pricing was within our budget, offering good value for the cost. How many team members from Spokane Web Design and SEO Agency - Tom Flann were assigned to your project? Between 2 to 5 employees. Please detail the scope of the work and key deliverables. We engaged their services with the following objectives: - Improve our Google Maps ranking, leveraging our existing number of reviews. - Boost our visibility in Google searches, as we were mainly ranked on pages 2-3. - Enhance our website to increase conversion rates from visitors to customers. **RESULTS & FEEDBACK** What measurable results demonstrate progress or success from the project? I prefer to keep this confidential, but we have seen a significant increase in inbound form submissions and calls year-over-year. We continue to work with them and plan to do so for the foreseeable future. How was their project management? Did they deliver on time? How responsive were they to your needs? Yes, they were timely and communicated effectively. What was your main method of communication with Spokane Web Design and SEO Agency - Tom Flann? Through virtual meetings, email, or messaging apps. What impressed you the most about Spokane Web Design and SEO Agency - Tom Flann? They surpassed our expectations, especially compared to previous marketing companies that fell short. Are there any improvements you think Spokane Web Design and SEO Agency - Tom Flann could make? I can’t think of any at the moment.