SharePoint IT Help Desk
The SharePoint IT Support Application available on the SharePoint Marketplace is a straightforward yet efficient tool for IT support. It features a help desk, change management, IT asset tracking, a calendar, discussion forums, and management of technical documents. Moreover, an End-User portal allows users to easily submit support tickets and access a knowledge base, documents, and training resources. This solution is a budget-friendly option for small to medium-sized organizations looking to utilize SharePoint to create a comprehensive team site for their IT Department. The SharePoint Help Desk can be deployed on Office 365 SharePoint Online or on-premises. It offers more functionality than the free help desk application, incorporating an end-user service request portal, support requests via email, automated email confirmations, and notifications for users. Additionally, it features IT asset tracking, a basic knowledge base, and a change management system with approval processes. A customizable help desk dashboard is also included to help measure success, compatible with Office 365 or any multi-tenant hosted SharePoint environment, and it can be set up on-premises as well (with SharePoint Foundation, Server, or Enterprise).