The SMS Coach, Justin H Mueller
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Overview
$50 - $99/hr
Avg Hourly Rate
2023
Year Founded
ABOUT THE SMS COACH, JUSTIN H MUELLER
SMS Compliance Made Human, Clear & Actionable.
Justin H. Mueller, widely recognized as The SMS Coach, is a top-tier independent consultant specializing in SMS compliance and omnichannel marketing strategies. With extensive knowledge in SMS, MMS, and OTT messaging, he assists Fortune 50 companies, rapidly growing SMBs, global CPaaS providers, marketing agencies, and venture capital firms in navigating intricate global regulations such as TCPA, CTIA, GDPR, CASL, and HIPAA with assurance and precision. Utilizing advanced AI-powered tools, strong pattern recognition abilities, and bilingual fluency in English and Spanish, Justin effectively transforms compliance challenges into strategic opportunities for growth. His impressive results include a 154% increase in SMS volume, no compliance-related lawsuits or program terminations under his oversight, and a 67% faster SMS program launch timeline. His noteworthy experience features high-level positions at Klaviyo, Sinch, and SimpleTexting, where he managed prominent accounts, including two of the largest tech companies worldwide. As a TEDx speaker and former LinkedIn Top Community Voice in Mobile Communications, Justin's insights have established industry standards for SMS compliance best practices. His goal is to provide proactive, empathy-driven compliance assistance, ensuring that clients not only grasp compliance but also use it strategically.
Languages Spoken
English
HIGHLIGHTS
$50 - $99/hr
Avg Hourly Rate
2023
Year Founded
Services
Focus
Industries
Clients
Services Provided
43% SMS Marketing
7% Other Digital Marketing
50% Operational Process Consulting
About the Team
OUR STORY
I specialize in advising brands, platforms, and enterprise teams managing live or high-risk messaging programs, helping them make actionable, well-documented decisions rather than providing generic advice. My expertise addresses challenges such as message filtering, compliance, approvals, and scaling risks, with a focus on teams prioritizing customer trust. I conduct compliance audits, consent and disclosure designs, and program architecture readiness reviews, collaborating with engineering but not writing code myself. Known for translating complex regulations into practical guidance and creating sustainable compliance systems, I support messaging operations across multiple regions and large-scale enterprises. My services range from targeted reviews to comprehensive audits and ongoing advisory, all aimed at reducing escalations and ensuring deliverability. Beyond advisory, I engage in AI-driven creative projects and
Projects & Clients
Project Size & Rate
Average Hourly Rate
$50 - $99/hr