Smiddle International

Smiddle International OÜ is a prominent software company that specializes in innovative solutions for contact centers, IP telephony, and cybersecurity. With a dedicated research and development center located in Ukraine, we aim to deliver state-of-the-art technologies that assist businesses in optimizing operations, improving customer interactions, and achieving significant growth. Our solutions are designed to integrate smoothly with existing systems and are simple to implement, making them suitable for organizations of any size. At Smiddle, our focus on continuous innovation ensures our products meet and surpass current industry standards. Our distinct commitment to customization sets us apart; we collaborate closely with clients to adapt our products to their specific needs, maximizing efficiency and value. Our software for contact centers includes tools for recording all communication channels, consolidating them into a single omnichannel interface, and automating quality assessments of service. We also provide advanced solutions for outbound campaigns, voice and text bots, and video support within contact centers, among other features. In the realm of IP telephony, we offer solutions for tailoring inbound call routing to meet particular business requirements, managing extensive video conferences, and automating customer interactions while maintaining a record of communications. For cybersecurity, our solutions simplify routine tasks related to Indicators of Compromise (IoC), facilitating efficient source management, analytics, and whitelist creation. This platform empowers businesses to proactively protect their digital assets and maintain operational resilience. If you're interested in learning more, please don't hesitate to reach out for further details and a personalized consultation. We would gladly arrange a live demonstration to show how our solutions can benefit your business and help you meet your objectives.