Sky Insights Global is a consultancy specializing in behavioral evaluation and travel intelligence, aimed at transforming how airlines comprehend and enhance the passenger experience. We go further than conventional customer feedback and mystery shopping by employing trained HR professionals as evaluators for in-flight services and lounges. This approach provides authentic, human-centered insights that lead to tangible improvements. We assert that the most impactful data is often behavioral rather than digital. Our evaluators aren’t just ordinary customers; they are seasoned observers skilled in evaluating real-time service delivery, brand consistency, and operational reliability throughout the entire passenger experience. From online check-ins to boarding, in-flight services to lounges, we capture the feelings of your customers, even those they may not express. Our evaluation framework is rooted in extensive knowledge of HR, behavioral science, and brand strategy, bridging the gap between brand promises and actual service delivery. We assist airlines in understanding how various behaviors, from crew interactions to digital hurdles, affect customer loyalty, satisfaction, and marketing success. Sky Insights Global was founded out of dissatisfaction with superficial feedback and a passion for revolutionizing travel. Our founder's extensive travels to 49 countries and over 20 years of leading HR and brand projects for global creative agencies and tech companies inform how we recruit evaluators and transform their observations into practical recommendations. We collaborate with airline, loyalty, and customer experience teams seeking more than just analytics; they desire in-depth insights, clear direction, and an evident connection between service and strategic goals. Whether you're enhancing premium cabin experiences, re-evaluating loyalty programs, or improving onboard engagement, our insights can refine execution and elevate brand value. If you value the moments that influence passenger loyalty, we might be the innovative consultancy you've been searching for.