Sitback Solutions

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Overview

$25,000+

Min Project Size

$100 - $149/hr

Avg Hourly Rate

10 - 49

Employees

2006

Year Founded

ABOUT SITBACK SOLUTIONS

Human-Centred Design & Development Services

Sitback is a Human-Centered Design and Development Agency located in Sydney. We focus on user experience design informed by behavioral science, as well as web development and round-the-clock website support and optimization for ongoing enhancements. We collaborate closely with clients to enhance their online engagement with customers. Our expertise lies in managing complex, large-scale digital projects across various platforms, including Drupal, Sitecore, Umbraco, and WordPress, for prominent Australian organizations in sectors such as government, financial services, and non-profits. Our mission is to create and inspire outstanding experiences for our clients, their customers, and our team.

Tech Stack

Amazon Application Development FrameworkAzure Platform.NETASP.NETJavaScriptPHP

Languages Spoken

English

HIGHLIGHTS

$25,000+

Min Project Size

$100 - $149/hr

Avg Hourly Rate

10 - 49

Employees

2006

Year Founded

Services

Focus

Industries

Clients

Services Provided

35% Custom Web Application Development

15% CMS Development & Customization

50% Product UX Strategy

About the Team

OUR STORY

Sitback is a certified B Corporation dedicated to creating exceptional, people-centered digital experiences while championing social and environmental responsibility. Founded with the mission to enhance connections and foster meaningful engagement, the company partners with charities, not-for-profits, and socially conscious commercial organizations, over half of its work being purpose-driven. Its multidisciplinary teams combine researchers, designers, product specialists, and technologists who employ human-centered design to deliver insightful, engaging digital solutions. Embracing a flexible "work from anywhere" culture, Sitback values trust, recognition, continuous learning, and team bonding through various activities. Recognized for excellence and commitment to security with ISO 27001 certification, Sitback positions itself as a great workplace making a positive impact in the world.

Portfolio

People's Choice Banking Website Case Study

Unknown

After collaborating with Sitback to develop their member experience maps, People’s Choice engaged Sitback again to redesign their website to reflect their enhanced understanding of both member and non-member needs. The Outcome Using Sitecore, an enterprise-level content management system, Sitback worked with People’s Choice to build a website focused on member needs, fulfilling essential business and digital transformation goals. Since the new site was launched, metrics such as visitor engagement, bounce rates, session duration, and repeat visits have all seen improvements. Most notably, there has been an increase in the number of members reaching out to advisors. Additionally, People’s Choice’s internal UX team has received training and support, while editors have achieved greater flexibility in creating new content and campaigns, all while maintaining brand consistency.

Subaru Digital Agency Services

Subaru Australia

Over a successful six-year partnership, Sitback collaborated with Subaru Australia and NZ as their comprehensive digital agency to create a diverse array of websites and online tools aimed at enhancing brand visibility, optimizing customer engagement, and driving conversion and organic growth. This strong alliance was marked by technical innovation and creativity, exemplified by the launch of a pioneering e-commerce platform that became the first worldwide to facilitate the sale of a car entirely online. Sitback was a leader in implementing one of Australia's initial Headless Drupal setups, successfully integrating with Subaru's inventory system, CRM, and various third-party systems such as payment gateways. The AWS platform played a crucial role in handling high traffic demands through its load balancing and auto-scaling capabilities. Additionally, Sitback developed a car configurator tool, a car comparison tool, a faceted-search-driven used car database that worked with third-party data sources, a secure portal for car owners integrated with Salesforce, and a multi-site management solution for their dealership network, ensuring brand consistency. Throughout their partnership, Sitback has offered 24/7 website support and optimization services, providing a help desk with a single point of contact and access to a team of trained developers, UX consultants, producers, system administrators, and designers to oversee and enhance all website activities. The digital agency's services in this long-lasting partnership were diverse, leveraging the full range of expertise from Sitback’s team, including customer research, experience design, cutting-edge software engineering, account management, and website support and optimization.

Southern Cross Travel Insurance Case Study

Southern Cross Travel Insurance

SCTI, a travel insurance specialist in New Zealand and Australia, caters to hundreds of thousands of travelers, bringing extensive experience and expertise to its customers. Their entire retail operation is conducted online, making their website a critical platform for the business. Sitback was brought on board to manage a comprehensive project that included User Experience, Planning, Development, and Ongoing Support & Optimization. The main objectives of the project were to enhance and streamline the user experience across various devices, minimize the administrative burden of managing two separate websites, and boost SCTI's conversion rates. Following the website launch, SCTI reported a 9.3% increase in online sales due to the changes implemented by Sitback. Key Project Outcomes

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