Simplr

The traditional model of contact centers or call centers is rigid and inflexible, compelling companies to make expensive compromises that detract from the customer experience. With Simplr’s NOW CX, you can prioritize your customers. Simplr provides a human-centered, technology-enhanced customer service solution that transcends the basic role of a "customer service outsourcer." This solution allows businesses to satisfy the needs of today’s customers across various digital channels (including email, live chat, text, and social media) and begin to generate revenue through customer experience. By combining a talented, adaptable, and scalable staffing pool with AI-driven technology and actionable insights, Simplr enables businesses to swiftly enhance their customer service capabilities while engaging with customers in a quick, empathetic, and accurate manner. With Simplr’s NOW CX solution, premium and enterprise brands are empowered to thrive. Notably, Simplr is backed by Asurion, which continues to foster its growth.