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Significo

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Overview

$1,000+

Min Project Size

$25 - $49/hr

Avg Hourly Rate

50 - 249

Employees

2007

Year Founded

ABOUT SIGNIFICO

Customer Support, CRM ticketing, BPO Solutions

Welcome to Significo – your reliable ally for multilingual customer support and customized BPO solutions throughout Europe. Located in Croatia, Significo provides outstanding customer experience services 24/7, 365 days a year, across all major communication platforms. Our team of native-speaking support agents is proficient in Croatian, Slovenian, Serbian, English, and German, with the capability to accommodate additional European languages as required. This makes us an excellent choice for international businesses looking for a centralized provider of multilingual customer care in diverse markets. We take pride in merging cutting-edge technology, industry knowledge, and a human-centered approach to deliver scalable, high-quality support that aligns with your business requirements. Whether you're aiming to enhance customer satisfaction, cut operational costs, or optimize service procedures, we’re here to help you thrive. Significo360 – Integrated CRM & Ticketing Solution Alongside our support services, we provide Significo360, a comprehensive CRM and ticketing platform designed to consolidate all customer interactions, automate workflows, and deliver real-time analytics. This platform enables businesses to handle support processes more effectively while ensuring a high standard of service quality. Discover more at www.significo.hr/en/significo360. We are dedicated to ISO-based quality standards and delivering tangible value to our partners and their clients. With Significo, you gain not just a service provider but a proactive partner committed to your long-term success. Our primary services include: - Inbound Customer Support - Help Desk Services (Appointment Scheduling) - Data Entry & Management - Order Processing - Online Review Management - Back Office Support - Quality Assurance & Feedback - Custom-Tailored Solutions Let’s collaborate to create exceptional customer experiences. Visit us at www.significo.hr/en/ or contact us directly at info@significo.hr to begin the conversation.
LANGUAGES SPOKEN
EnglishGermanCroatianSlovenianSerbianEstonianPolishCzechItalian
HIGHLIGHTS

$1,000+

Min Project Size

$25 - $49/hr

Avg Hourly Rate

50 - 249

Employees

2007

Year Founded

Services
Focus
Industries
Clients
Services Provided
20% Customer Success Program Design
10% Escalation Management Process Design
15% Support Technology Implementation (Zendesk, Intercom, Freshdesk)
10% Help Center & Knowledge Base Development
20% Customer Onboarding Design
25% Live Chat & Chatbot Implementation
100% Customer Experience (CX) Strategy
100% CRM Consulting and SI

About the Team

OUR STORY
Significo is a communication company dedicated to enhancing business customer support through its ISO-certified CRM platform and advanced solutions. Founded 16 years ago with a strong sales foundation, its sales-driven mindset remains central to the company's DNA. Recognizing that today's customers demand exceptional service as a baseline, Significo focuses on single-interaction query resolution, highly trained agents, and comprehensive communication history. Their omnichannel approach supports mobile, email, WhatsApp, and more, across multiple languages including Croatian, English, German, and Slovenian. Leveraging over 15 years in sectors like e-commerce, automotive, and healthcare, they deliver flexible, customer-centric, and expert services. Their SIGNIFICO360 platform integrates VoIP and data analytics to optimize experience and efficiency, all while maintaining global presence, ISO certification, and GDPR compliance for quality and data protection.

Projects & Clients

Project Size & Rate
Minimum Project Size

$1,000+

Average Hourly Rate

$25 - $49/hr

Locations

Headquarters

Radnicka cesta 1A

Zagreb, Grad Zagreb, Croatia 10000
Headquarters

Dorfstrasse 222 21521

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