Shore Resolutions, LLC

Established in 2005 by a Solutions Architect with experience in enterprise engineering from Lockheed Martin and an MBA, Shore Resolutions focuses on aligning intricate business processes with impactful technology. Previously a Microsoft Gold Certified Partner, the company designs and implements tailored CRM and software solutions that enhance operations and produce measurable outcomes. Key Accomplishments & Skills: ► CRM Design & Process Automation - Successfully integrated CRM with Salesforce for an HR firm during a significant merger and acquisition, ensuring complete continuity without downtime. Implemented several enterprise Helpdesk systems utilizing ASP.NET, email automation, and custom C#/JS forms to comply with stringent service level agreements. Developed an automated legal compliance system for a PEO with C# plugins and workflows to monitor state labor regulations and eliminate the need for manual reporting. Streamlined onboarding processes with interconnected ASP.NET/CRM workflows, reducing data entry time by 70%. ► Data Migration & Performance - Rescued a failed CRM rollout by merging an HR system, cleansing all data, and achieving complete implementation under budget and ahead of schedule. Designed a complex Dynamics CRM migration for a healthcare technology leader, addressing performance challenges and enhancing user productivity by 50%. Created C# solutions for migrating and deduplicating millions of records for a financial institution, leading to improved data quality and operational performance. ► Strategic Collaboration & Training - Collaborates with C-level executives to craft technology strategies and CRM roadmaps that align technical capabilities with business objectives. Develops custom CRM time-tracking solutions (C# plugins) that facilitate real-time profitability assessments and performance analytics. Provides expert CRM training and support for organizations with 50 to 300 users.