Shilbrook Associates

We maintain a platform-agnostic approach while concentrating on creating owned communities for customers, members, partners, and employees. We believe that understanding the audience—along with their needs and motivations for engaging with your platform—is more crucial to building an effective social environment than functionality alone. By aligning your business strategies with their primary motivations, you can concentrate your efforts on areas that foster long-term success. Shilbrook provides a variety of services, including audience research, workshops with senior management, one-on-one interviews with key leaders and department heads, aiding the project sponsor in building a business case, identifying and training project champions, drafting policies and plans to support the community, advising on platform configuration, recommending community management resourcing, providing launch support, and mentoring community managers. A vital element of our approach is 'social learning,' which involves collaborating with selected project champions—both from internal customer-facing teams and enthusiastic external members—on the chosen platform to identify its opportunities and challenges while formulating necessary policies and practices. These social learning initiatives are customized for each client, with Shilbrook consultants consistently available to encourage and engage participants in the discussions.