SHIFTA is renowned for providing innovative and effective digital solutions. Clients value their commitment to facilitating business transformation and growth through customized strategies. They praise SHIFTA's capability to swiftly scale teams with specialized talent to fulfill project requirements. They offer adaptable solutions that integrate smoothly into existing teams, boosting productivity and efficiency. SHIFTA showcases strong project management skills, consistently meeting deadlines and proactively addressing client needs. Their structured methodology ensures transparency and alignment with client goals. Clients particularly commend SHIFTA's expertise in crafting custom software solutions, including low-code applications and intricate integrations, reflecting a solid understanding of technical specifications. SHIFTA's empathetic approach and dedication to grasping client requirements are particularly noteworthy. Clients appreciate their ability to empathize with them, delivering value through thoughtful solutions. While generally satisfied with SHIFTA's performance, some clients suggest that introducing more proactive initiatives and insights could enhance project outcomes and streamline workflows. ### Background Information: - **Company and Position**: I am the Product Manager at Quinttos. - **Business Overview**: Quinttos is an educational management software platform that simplifies administrative tasks, improves academic planning, and enhances communication between schools, families, and students. ### Objectives: - **Goals with SHIFTA**: We engaged SHIFTA to build and expand our product team, ensuring we had the appropriate talent and structure to support Quinttos' growth ambitions. ### Collaboration with SHIFTA: - **Discovery**: Found via referral. - **Selection Criteria**: Strong cultural alignment and positive recommendations. - **Team Composition**: Assigned 2-5 SHIFTA employees. ### Project Scope: SHIFTA was tasked with establishing a solid UX team within Quinttos' existing fast-paced product development team. This involved embedding UX practices without disrupting ongoing development, thereby enhancing product strategy and allowing developers to focus solely on coding. **Key Deliverables**: 1. **Team Building and Recruitment**: - Created job descriptions tailored for UX/UI Designer roles. - Successfully recruited a UX/UI Designer and a UX Researcher while integrating them into the current product team. - Developed structured career paths for the UX team to align with long-term goals. 2. **UI Training and Support**: Designed a standardized UI Kit to streamline visual components across Quinttos' products. 3. **Enhanced Collaboration**: Established regular meetings between UX designers and developers to clarify design communication. 4. **UX Research Training**: Conducted workshops to equip the team with user research methodologies. **Project Results**: - A dedicated UX team was formed, fostering user-centered decision-making. - Completed a standardized UI Kit that minimized development time and ensured consistency. - Improved collaboration led to faster delivery and enhanced product quality. - Established an iterative UX cycle based on user feedback. ### Feedback and Outcomes: - **Project Management**: SHIFTA exhibited robust project management by meeting deadlines and adapting to evolving needs through frequent communication. - **Communication Channels**: Virtual meetings and email were primary modes of communication. - **Impressions**: SHIFTA impressed with their ability to integrate effectively into existing teams and their strong commitment to understanding our organizational culture. - **Areas for Improvement**: Identifying the need for better liaison between UX and development teams earlier in the process could have enhanced collaboration. ### Other Client Experiences: - As the Product Owner of Remitee, the team emphasized rapid team scaling and flexibility. - The Development Leader at Sancor Seguros highlighted their proactive approaches and flexibility. - The IT Applications Manager at Mastellone Hnos noted the importance of timely support and technical knowledge. - Galicia Seguros commended the quality of talent and prompt delivery of solutions. - The President of Colegio de Veterinarios recognized SHIFTA for their strategic focus and clear communication. - The CEO of Qurable praised SHIFTA's flexibility while also suggesting improvements in onboarding processes. - The General Director of Innovation for the Government of the City of Buenos Aires appreciated SHIFTA's empathetic approach and professional responsibility. Overall, SHIFTA earns positive reviews across different sectors, with consistent mentions of their expertise, adaptability, and commitment to client success.