Sereno IT Support

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Overview

$25 - $49/hr

Avg Hourly Rate

10 - 49

Employees

2022

Year Founded

ABOUT SERENO IT SUPPORT

A united tech partnership for your London business

At Sereno, our focus is on individuals in IT Support. With a wealth of experience in IT support and consultancy, we've developed a support model tailored to your business requirements. We offer transparency and peace of mind regarding the technology crucial to your operations, while reducing your engagement with IT and Cyber Security concerns. Our extensive and cost-effective services are tailored for today's workplaces, promoting flexibility and user-friendliness. We advocate for proactive IT guidance that is mutually beneficial, cultivating a strong technological partnership. We also assist companies that prioritize their technology and security investments. Visit our website to find out more!

Languages Spoken

English

HIGHLIGHTS

$25 - $49/hr

Avg Hourly Rate

10 - 49

Employees

2022

Year Founded

Services

Focus

Industries

Clients

Services Provided

10% Disaster Recovery & Business Continuity Planning

15% Cybersecurity Assessments & Hardening

10% Cloud Migration Services

30% Managed IT Services

30% IT Helpdesk & Support Services

5% IT Compliance & Governance

About the Team

OUR STORY

Founded by Elizabeth and Mike, Sereno emerged from a shared insight that traditional IT support models no longer suit today's dynamic work environment characterized by remote and hybrid setups. Recognizing outdated methods fall short in meeting modern technological demands, they envisioned a company that uniquely blends people and technology to deliver superior IT experiences. Sereno is driven by a commitment to partner-focused service, fostering genuine relationships, and continuous improvement. Their innovative systems streamline service delivery, while rigorous testing ensures reliability and seamless experiences. Advocating a culture where every team member acts as a trusted advisor, Sereno empowers partners through strategic consultancy, flexible support options, and a dedication to security and compliance, aiming to be the UK's most innovative and people-centered IT support provider.

Portfolio

Urban Logistics Transformed Operations

Urban Logistics

Logistics Asset Management is a specialized property investment advisor that offers strategic property, investment, and operational advisory services to a notable FTSE 250 Real Estate Investment Trust, managing around 130 properties with total assets under management exceeding £1 billion. **Challenge:** They required a reliable support team to alleviate the burden of IT administration and management from their internal staff, while also providing advice to shape their IT strategy. **Solution:** The proposed solution involved proactive IT support services, infrastructure enhancements, cloud-based technologies, improved cybersecurity measures, and strategic IT consultancy. Sereno IT also played a role in optimizing business continuity and disaster recovery processes to ensure that vital systems and data were safeguarded and accessible. **Result:** By modernizing its IT operations, Logistics Asset Management LLP experienced enhanced system performance, increased operational stability, improved security, and a more scalable technology framework that could accommodate future growth. This partnership allowed the company to concentrate on delivering value to clients and effectively managing assets, all while benefiting from reliable IT support and expert technology advice.

Statons Transformed Operations with Microsoft 365

Statons Estate Agent

Statons Estate Agent is a well-established independent agency that focuses on upscale residential properties in North London and Hertfordshire. Renowned for their outstanding service and extensive market expertise, Statons plays a significant role in the local property scene. **Challenge** Like many real estate firms, Statons faced limitations due to outdated IT systems that couldn't support their expanding operations. Their dependence on an aging on-site server led to frequent interruptions, causing delays in accessing essential documents and communications. This hindered their ability to efficiently manage multiple offices and respond promptly to client inquiries. **Solution** To address these issues, the agency migrated their email and file management systems to Microsoft 365, implemented Microsoft Teams and SharePoint for improved collaboration, enhanced cybersecurity with multi-factor authentication and endpoint protection, and upgraded their backup and disaster recovery strategies. The new cloud-based setup enabled staff to securely access systems and files from any location, thereby boosting communication and productivity. **Result** Since their IT transformation with Sereno IT, Statons has seen remarkable improvements.

IT Relationship Hutton Consulting Was Looking For

Hutton Consulting

Hutton Consulting is a specialized executive search firm that operates internationally in the fields of data, technology, and alternative investments. Their approach is focused on building relationships, maintaining confidentiality, and moving quickly, necessitating a fully reliable IT partner. The main concerns they faced included: In response, Sereno offered a customized IT support solution centered on trust, quick responsiveness, and a long-term perspective. As a result, Hutton Consulting now functions with greater confidence, improved control, and significantly reduced friction.

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