Select VoiceCom

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Overview

$5,000+

Min Project Size

< $25/hr

Avg Hourly Rate

1000 - 9999

Employees

2008

Year Founded

ABOUT SELECT VOICECOM

Philippines BPO Contact Center Experts

Since 2008, Select VoiceCom has been providing affordable and effective contact center solutions for companies in the USA, UK, Canada, Australia, and beyond. We have 1,500 certified, secure, premise-based workstations located in the Philippines. Our agents, who hold college degrees, excel in inbound (IB), outbound (OB), B2B, and B2C programs, consistently delivering high-quality results across various industries and business sizes. Reach out to us for more information, and we will gladly create a custom proposal tailored to your needs at no cost or obligation. **Our Services** We support your business at every stage with services such as: - Inbound - Outbound - Back-Office Support - AI Solutions **Industry Experience** Our team has experience collaborating with clients in various fields, including: - Healthcare - Retail and E-Commerce - Marketing - Telecommunications - IT - Legal - Energy and Utilities - Media and Communications - Insurance - Education - Financial Services - Real Estate - Hospitality - Automotive - Publishing & Catalog - Consumer Goods & Manufacturing

Languages Spoken

English

HIGHLIGHTS

$5,000+

Min Project Size

< $25/hr

Avg Hourly Rate

1000 - 9999

Employees

2008

Year Founded

Services

Focus

Industries

Clients

Services Provided

20% Customer Support Outsourcing

9% Support Technology Implementation (Zendesk, Intercom, Freshdesk)

5% Help Center & Knowledge Base Development

23% Outbound Lead Generation

10% Appointment Setting Services

33% IT Staff Augmentation

About the Team

OUR STORY

Our Narrative Our foundation lies in our team. We nurture talent, emphasize high standards, and operate with honesty. By leveraging agility and industry knowledge, Select VoiceCom empowers businesses to grow more effectively. Our mission is to enhance client success, and we strive to be the top outsourcing partner, linking exceptional teams with companies ready to expand.

TEAM PHOTOS

Portfolio

NY Media Outlet Significantly Raises CSAT to 90%

Unknown

The Customer Satisfaction (CSAT) score is an important metric for evaluating the level of happiness or satisfaction customers have with the products, services, or support they receive. For the media and communications sector, keeping a high CSAT score can be difficult due to the constantly changing consumption patterns and evolving preferences and needs of customers. A media company based in New York encountered a similar situation. Select VoiceCom collaborated with this media outlet, resulting in an increase in their customer satisfaction from 70% to 90%. In 2020, SVC initiated an outsourcing partnership with the client to improve their customer service and technical support functions. We established an omnichannel support team and applied effective business process outsourcing strategies, leading to a significant enhancement in their CSAT score and customer retention. Learn About Our Successful Approach Discover how we assisted the New York media company in achieving impressive growth and success. Click the button below to download our case study and read their entire success story. If you’re interested in our outsourcing services, don’t hesitate to reach out to us. We look forward to assisting you and your business! Check out our case study: https://selectvoicecom.com/case-studies/new-york-media-outlet-significantly-raises-customer-satisfaction-score-to-90

CA Agency Achieves 5x Growth

Unknown

The healthcare sector is increasingly confronted with the challenge of a rising number of patients and a shortage of medical personnel to care for them. Additionally, many home health organizations in the US and around the globe are dealing with limited resources and escalating operational costs, making it difficult to provide high-quality care. In response to these challenges, Select VoiceCom collaborated with a home health agency in Northern California, enhancing their operations to accommodate the growing patient needs during the COVID-19 public health crisis. This outsourcing partnership allowed the agency to accelerate their billing and collection processes, boost profit margins, improve staff morale, and enhance overall patient care. To understand how SVC assisted a California home health agency in navigating operational and workforce challenges during the pandemic, download our case study. If you wish to achieve similar growth and success in your healthcare facility, feel free to reach out to us. We are eager to be your outsourcing partner! Explore our case study here: https://selectvoicecom.com/case-studies/ca-agency-achieves-5x-growth-with-select-voicecoms-help

Maximizing Lead Gen for a Home Improvement Co.

Unknown

In 2016, the United States experienced low employment rates largely due to workers lacking the essential skills needed for job opportunities. Even the largest home improvement marketing firm in the country struggled to find qualified personnel, which led to higher labor costs, increased employee turnover, and a decline in service quality. To address this, Select VoiceCom collaborated with the prominent home improvement marketing company to implement strategic outsourcing solutions, significantly improving its customer support and lead generation functions. As a result of these enhanced capabilities, the client achieved a 50% reduction in costs and a 300% boost in productivity, establishing new standards for efficiency and scalability within the industry. Learn about our successful process—Select VoiceCom brought marked improvements to one of the largest home improvement marketing firms in the U.S. Find out how our outsourcing team accomplished this by downloading our case study and reading our client's success story. If you're interested in growing your business like this company did, reach out to us today to explore how we can assist you. We look forward to collaborating with you! Check out our case study: https://selectvoicecom.com/case-studies/transforming-customer-support-and-lead-generation-for-a-leading-home-improvement-marketing-company

33 more projects

Projects & Clients

Project Size & Rate

Minimum Project Size

$5,000+

Average Hourly Rate

< $25/hr

Pricing Snapshot

Min Project Size

$5,000+

Avg Hourly Rate

< $25/hr

Cost Rating

N/A

What Clients Have Said

"Select VoiceCom delivers quality projects within budget and timeline expectations based on verified client feedback."

Based on verified reviews and internal benchmark data

PROJECT BUDGETS

No budget data yet. Reviewers either haven't shared a project budget or kept theirs confidential.

Select a service

Customer Support Outsourcing

Support Technology Implementation (Zendesk, Intercom, Freshdesk)

Help Center & Knowledge Base Development

Outbound Lead Generation

Appointment Setting Services

IT Staff Augmentation

Industry Recognitions

Great Place to Work (2023-2024)

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Great Place to Work - 3 Years In A Row!

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SVC Verified ISO 27002-Compliant

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Great Place to Work - 2 Years In A Row!

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SVC a Great Place to Work® for Two Years

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Customer Connect Expo

Locations

Headquarters

Ceby IT Park, i1 Building, 10th Floor, Cebu City, Philippines 6000

Cebu City, Central Visayas, Philippines 6000

Headquarters

United States

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