Scale Support
For Scale Support
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Overview
$1,000+
Min Project Size
< $25/hr
Avg Hourly Rate
250 - 999
Employees
2018
Year Founded
ABOUT SCALE SUPPORT
Seamless, scalable support for teams of all sizes
Scale delivers high-quality, on-demand customer experience support that can be launched in under a week and at 80% lower costs compared to US services. Enjoy premium quality in quality control, supervision, and customer success management, alongside support for live chat, email, tickets, customer onboarding, and acquisition. Custom enterprise solutions are also offered, allowing you to tailor everything from talent needs to management strategies.
Languages Spoken
English
HIGHLIGHTS
$1,000+
Min Project Size
< $25/hr
Avg Hourly Rate
250 - 999
Employees
2018
Year Founded
Services
Focus
Industries
Clients
Services Provided
70% Customer Support Outsourcing
15% Offshore Back-office Services
15% Sales Development Representative (SDR) Services
About the Team
OUR STORY
Scale Support connects businesses with the top 1% of US and international talent, offering tailored training and rigorous quality control to quickly deploy dedicated teams. They specialize in diverse services such as live chat, customer onboarding, transcription, financial reporting, and digital marketing. Committed to flexibility, they accommodate custom payment terms, incentive schemes, and global headhunting, alongside extensive compliance management. Each client receives a dedicated Customer Success Manager and trainers to ensure talent meets specific business needs. Leveraging AI and 24/7 quality teams, Scale proactively maintains high service standards. Their technology, including a proprietary app and integrations with platforms like Slack and Zapier, streamlines task management and communication. Widely trusted by industries from tech to government, Scale delivers scalable, personalized support that enhances productivity and growth.
Projects & Clients
Project Size & Rate
Minimum Project Size
$1,000+
Average Hourly Rate
< $25/hr
Locations
Headquarters
2150 Shattuck Square
Berkeley, California, United States 94704