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Scale Support

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Overview

$1,000+

Min Project Size

< $25/hr

Avg Hourly Rate

250 - 999

Employees

2018

Year Founded

ABOUT SCALE SUPPORT

Seamless, scalable support for teams of all sizes

Scale delivers high-quality, on-demand customer experience support that can be launched in under a week and at 80% lower costs compared to US services. Enjoy premium quality in quality control, supervision, and customer success management, alongside support for live chat, email, tickets, customer onboarding, and acquisition. Custom enterprise solutions are also offered, allowing you to tailor everything from talent needs to management strategies.
LANGUAGES SPOKEN
English
HIGHLIGHTS

$1,000+

Min Project Size

< $25/hr

Avg Hourly Rate

250 - 999

Employees

2018

Year Founded

Services
Focus
Industries
Clients
Services Provided
40% Customer Support Outsourcing
25% Customer Success Program Design
10% Help Center & Knowledge Base Development
25% Live Chat & Chatbot Implementation

About the Team

OUR STORY
Scale Support connects businesses with the top 1% of US and international talent, offering tailored training and rigorous quality control to quickly deploy dedicated teams. They specialize in diverse services such as live chat, customer onboarding, transcription, financial reporting, and digital marketing. Committed to flexibility, they accommodate custom payment terms, incentive schemes, and global headhunting, alongside extensive compliance management. Each client receives a dedicated Customer Success Manager and trainers to ensure talent meets specific business needs. Leveraging AI and 24/7 quality teams, Scale proactively maintains high service standards. Their technology, including a proprietary app and integrations with platforms like Slack and Zapier, streamlines task management and communication. Widely trusted by industries from tech to government, Scale delivers scalable, personalized support that enhances productivity and growth.

Projects & Clients

Project Size & Rate
Minimum Project Size

$1,000+

Average Hourly Rate

< $25/hr

Locations

Headquarters

2150 Shattuck Square

Berkeley, California, United States 94704
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