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Rite Direction

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Overview

$1,000+

Min Project Size

< $25/hr

Avg Hourly Rate

50 - 249

Employees

2014

Year Founded

ABOUT RITE DIRECTION

Customer Experience Excellence

Located in Cape Town, South Africa, we are a client-oriented contact center committed to delivering smooth, effective, and tailored support. Our team offers outstanding service through various channels, guaranteeing that each interaction not only meets but surpasses expectations, fostering enduring relationships with our clients.
LANGUAGES SPOKEN
English
HIGHLIGHTS

$1,000+

Min Project Size

< $25/hr

Avg Hourly Rate

50 - 249

Employees

2014

Year Founded

Services
Focus
Industries
Clients
Services Provided
100% Customer Support Outsourcing
100% Operational Process Consulting

About the Team

OUR STORY
Driven by a passion for genuine customer service and satisfaction, our company was founded to deliver exceptional call centre solutions that help businesses foster and maintain strong customer relationships. We distinguish ourselves by approaching every customer interaction as a chance to build trust, emphasizing empathy, responsibility, and action through our ERA principles. Continuous agent training and a customer-first mindset enable us to offer tailored, scalable solutions suitable for businesses of all sizes, ensuring superior experiences. Our mission is to free clients to concentrate on their core operations while we provide empathetic, efficient, and innovative customer service that cultivates lasting loyalty. With a vision to be a leading, trusted partner worldwide, we are committed to customer experience excellence.

Projects & Clients

Project Size & Rate
Minimum Project Size

$1,000+

Average Hourly Rate

< $25/hr

Goodisnotgoodenough.