Rill Insights & Design

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Overview

$5,000+

Min Project Size

$50 - $99/hr

Avg Hourly Rate

2 - 9

Employees

2019

Year Founded

ABOUT RILL INSIGHTS & DESIGN

Real Insights, Great Products

Rill Insights & Design is a Product and UX design agency that harnesses innovative solutions to envision fresh possibilities, enhance customer experiences, and create superior products. Our team comprises PhD-trained product scientists and experienced designers who adopt a human-centered methodology. We investigate users' needs, experiences, and objectives to develop products that provide greater value to both your customers and your business. We will collaborate closely with you to comprehend your challenges, deliver quick and valuable insights, and design exceptional products. If you need to empower your team, we can assist in developing and implementing research and product operations that foster your business growth. Are you facing any of these issues? - Unsure if we're creating what users really want - Seeking assistance in designing and launching an outstanding product - Experiencing underperformance in our product - Struggling to make data-driven decisions If any of these resonate with you, Rill Insights & Design is the right partner for you. We promise four key transformations in your product development process: 1) Creating what users actually want, 2) Designing excellent products, 3) Enhancing the customer experience, and 4) Streamlining research operations. Reach out to us for a discussion on how we can support and empower your initiatives.

Tech Stack

WordPress

Languages Spoken

English

HIGHLIGHTS

$5,000+

Min Project Size

$50 - $99/hr

Avg Hourly Rate

2 - 9

Employees

2019

Year Founded

Services

Focus

Industries

Clients

Services Provided

30% Product UX Strategy

40% UX Research & Usability Testing

30% Product Design

About the Team

OUR STORY

Our Background Rill Insights was founded with the goal of revolutionizing product development by combining meticulous research with a creative perspective on user experience design. Over time, we have evolved into a dedicated agency focused on empowering businesses to craft user-centered designs that connect with their audience. Our objective is to link users and products effectively, making sure that every design choice is supported by solid research and valuable insights.

TEAM PHOTOS

Portfolio

Enhancing the Amazon employee benefits experience

Workplace Options

Workplace Options is a provider of employee well-being solutions, delivering EAP benefits to 80 million individuals worldwide. According to their agreement with Amazon International, Workplace Options (WPO) was required to hire a third-party auditor to assess their Member Site and recommend a redesign. While WPO offers a choice of two templates to its numerous clients, a tailored template was specifically created for Amazon, emphasizing the EAP products and services available to its global employees. Amazon expressed the need for significant improvements in their member-facing technology, which includes both the Member Site and mobile app. The top priority was to enhance the user experience of the Amazon Member Site, along with developing a template that could serve all global clients. Rill Insights & Design evaluated the member site and onboarding process, pinpointing areas needing enhancement and establishing requirements for a better user experience. We subsequently overhauled the website experience entirely. Our solution involved research and redesign for Amazon International, along with a new global template, and provided the development team with comprehensive product specifications for building the sites. Moreover, we performed an analytics audit and established new guidelines to assess the member experience.

Building and leveraging research capacity

Overpass

Overpass delivers top-notch remote customer engagement specialists and support to businesses. Their newest platform, Saleboat, features functionality to monitor sales efforts. During its Beta phase, the team required assistance with research. Initially, they sought help with research implementation, including interview techniques and analysis. Additionally, there was a need to establish a research repository to better organize and scale customer feedback. In the second phase, they looked for external expertise to assess their potential market, outline their ideal customer profile (ICP), and position themselves against competitors. The primary objective was to pinpoint gaps and develop an effective messaging strategy to drive growth. Rill Insights & Design addressed these needs by establishing a research repository and transferring all feedback. We also trained internal team members on conducting interviews and refined the interview guides to ensure high-quality outcomes from each discussion. By collaborating on various research projects, from discovery to concept testing and design validation, we worked closely with the Overpass team to enhance their confidence and skills while organizing everything in their new Dovetail repository. In the second phase, our team took the reins, carrying out customer interviews, providing market intelligence, conducting competitive analyses, delivering SWOT reports, and defining the ICP and market opportunities. As a result, Overpass now has a clear understanding of their potential uniqueness and market needs, and the team is now adept at conducting interviews and managing feedback effectively.

Discovery led growth: From reactive to proactive

Vasion

Vasion is an emerging company focused on making digital transformation accessible to all. While the company was trying to implement a human-centered design approach to grow, it lacked the necessary systems and skills for success. We assisted in developing and executing a product feedback strategy that integrated customer input from various sources into the product team, enabling product managers to make data-driven decisions. We also established a centralized research repository to document all customer research and provided governance and training to the team. Rill Insights continued to offer support to the product, design, and customer success teams until they became proficient in the system. As a result, Vasion has achieved its revenue goals and has an empowered team launching a completely new B2C product line, all driven by human-centered design principles and insights gained from attentive customer feedback.

4 more projects

Projects & Clients

Project Size & Rate

Minimum Project Size

$5,000+

Average Hourly Rate

$50 - $99/hr

Pricing Snapshot

Min Project Size

$5,000+

Avg Hourly Rate

$50 - $99/hr

Cost Rating

N/A

What Clients Have Said

"Rill Insights & Design delivers quality projects within budget and timeline expectations based on verified client feedback."

Based on verified reviews and internal benchmark data

PROJECT BUDGETS

No budget data yet — reviewers either haven't shared a project budget or kept theirs confidential.

Select a service

Product UX Strategy

UX Research & Usability Testing

Product Design

Industry Recognitions

Clutch Awards

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Recognition 2

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Recognition 3

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Locations

Headquarters

1818 Blackhawk Avenue

Oceanside, California, United States 92056

+17604964847

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