Customer Portal Modernization for zLinq
**Client Overview:** zLinq assists businesses in lowering telecom expenses by assessing and optimizing their telecom bills and expenditures. **Business Challenge:** zLinq’s mission was straightforward: cut telecom costs and enhance transparency regarding savings. However, internal systems hindered their ability to deliver these benefits at scale. Teams dealt with numerous phone numbers, IP addresses, and telecom subscriptions using an outdated platform riddled with inconsistent data, duplicate entries, and slow processing times. As the client base expanded, onboarding became increasingly labor-intensive, managing support workflows grew more complex, and clients faced restricted insight into the savings being created by zLinq. **What We Did:** RBT developed the zLinq Customer Portal—a unified platform that clarified savings while boosting internal efficiency and scalability. For clients, we provided a real-time savings dashboard that offered visibility into telecom assets along with capabilities for search, filtering, reporting, and exporting data. On the operational front, we established internal tools for data management, support account mirroring, audit trails, and standardized onboarding workflows through a customized email editor. Additionally, we incorporated role-based access controls, enterprise-grade security measures, and platform-wide audit capabilities. RBT managed the entire product development process, including architecture, backend and frontend development, and deployment. **Outcomes Achieved:** Continuous visibility of savings through a client dashboard, expedited and standardized onboarding, enhanced support efficiency due to centralized data access, a unified structured platform replacing fragmented systems, and improved security and compliance readiness. **Tech Stack:** Next.js, TypeScript, React, Tailwind, TanStack Query, Chart.js, FastAPI, Python, PostgreSQL, Redis, Auth0, AWS, Docker, Sentry, Terraform, Pandas, Polars.