Marketplace testing for pre-owned furniture
**Overview:** Testing services were offered to a technology and furniture trading company. Reactive Hive managed the testing and maintenance of the client's customized CMS platform. **Testing services included:** functional (smoke, regression), UX/UI, compatibility, API, and static automation testing.
**Challenge:** Reactive Hive was asked to assign a dedicated QA engineer to provide ongoing testing support aimed at enhancing the deliverables of the development team. Key focus areas included:
- Automating regression testing
- Enhancing logistics and item receiving processes and UX for staff
- Improving accessibility and usability for the marketing team
- Analyzing and addressing technical issue reports from both customers and the team
- Streamlining the employee management process by creating a flow for employee absence requests
- Enhancing the Checkout process.
**Platforms, tools, and services used:** Gitlab, Coda, Slack, Browserstack, Figma, FullStory, Segment, Lighthouse, Selenium IDE, and Monosnap.
**Outcomes:** Reactive Hive developed a series of testing automation scripts and supported the redesign of key admin flows and core storefront features. Comprehensive testing was conducted on every feature and bug fix prior to deployment. A quick smoke test was performed on all release features, along with automated regression tests for each deployment. Updates were successfully delivered on schedule, with no critical or significant issues present at launch. Beyond testing, the QA team utilized Fullstory to analyze user behavior across mobile and desktop platforms, generating improvement recommendations for the business analysts team and optimizing the end-user experience. Additionally, management of technical issues was handled promptly, with reported issues from the team or customers being quickly processed, resolved, or assigned to the relevant technical team member with clear instructions.