RCDA - Robert C. Davis and Associates
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Overview
$250,000+
Min Project Size
2 - 9
Employees
1977
Year Founded
ABOUT RCDA - ROBERT C. DAVIS AND ASSOCIATES
Outsourcing, M&A, Staffing & Performance
**Contact Center Solutions: Transformation, Outsourcing, M&A, Staffing & Performance Enhancement**
Enhance performance, safeguard customer experience, and scale operations confidently. RCDA collaborates with organizations to refine execution, navigate outsourcing and M&A choices, and establish contact center operations that thrive amid changes. With nearly fifty years of experience, RCDA is a consulting and advisory firm focused on optimizing customer experience, sales effectiveness, and operational efficiency. We assist both growing firms and global corporations in strengthening their operations, scaling through outsourcing, expediting transformation, and enhancing performance at both frontline and leadership levels. Our goal is straightforward: to deliver outcomes that are measurable, replicable, and sustainable over time.
**Transformational Change in Contact Centers**
Boost sales conversion, customer retention, experience, and operational consistency through proven strategies and direct coaching.
**BPO and Outsourcing Advisory**
Comprehensive outsourcing support—from readiness assessments and vendor selection to implementation and continuous optimization.
**Mergers and Acquisitions (Contact Centers)**
Expert guidance specific to the industry for buying, selling, valuing, or integrating contact center operations.
**Contact Center Staffing**
In-house coaching, leadership development, workforce enhancement, and specialized recruitment aimed at quickly and sustainably improving performance.
Languages Spoken
English
HIGHLIGHTS
$250,000+
Min Project Size
2 - 9
Employees
1977
Year Founded
Services
Focus
Industries
Clients
Services Provided+1 Services
35% Operational Process Consulting
15% Customer Experience (CX) Strategy
15% Customer Support Outsourcing
10% Customer Success Program Design
3% Live Chat & Chatbot Implementation
2% Escalation Management Process Design
5% Voice of Customer (VoC) Programs
5% Customer Onboarding Design
About the Team
OUR STORY
Robert C. Davis & Associates (RCDA), established in 1977 by Bob Davis, has over 45 years of experience revolutionizing contact centers. Renowned for its proprietary Quality Conversation methodology, RCDA empowers leadership and teams to elevate performance sustainably. The firm blends decades of expertise with advanced technologies like AI and speech analytics to foster a culture of excellence from the top down. Bob Davis’s approach delivers swift, measurable improvements across sales, retention, and customer service by strengthening behaviors at every organizational level. Through personalized coaching, mentoring, and state-of-the-art tools, RCDA collaborates closely with clients to build resilient teams capable of sustaining success. Their trusted partnerships result in enhanced customer experiences and enterprise-wide growth, positioning RCDA as a leader in transformative contact center solutions.
Projects & Clients
Project Size & Rate
Minimum Project Size
$250,000+