Quantanite

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Overview

$1,000+

Min Project Size

< $25/hr

Avg Hourly Rate

1000 - 9999

Employees

2014

Year Founded

ABOUT QUANTANITE

The BPO & Customer Experience provider of choice

Quantanite takes a unique approach compared to other BPO providers. We prioritize listening, exchanging ideas, and collaborating closely with our clients. By integrating human talent, resources, and technology, Quantanite helps clients enhance essential aspects of their businesses, including talent acquisition, scalability, efficiency, and customer experience. With delivery centers located in Bangladesh and South Africa, as well as account management teams across Europe and the United States, we are dedicated to serving each client diligently. This encompasses daily support and fostering long-term relationships to address the core challenges faced by each business. Our focus on understanding our clients' culture and business needs is vital for delivering these services and plays a significant role in creating adaptable, high-performing team members who are as committed to your business as your key hires are.

Languages Spoken

English

HIGHLIGHTS

$1,000+

Min Project Size

< $25/hr

Avg Hourly Rate

1000 - 9999

Employees

2014

Year Founded

Services

Focus

Industries

Clients

Services Provided

100% Customer Support Outsourcing

About the Team

OUR STORY

Founded in 2014 and headquartered in the UK, Quantanite blends human expertise with advanced AI to revolutionize enterprise operations. Operating across four continents with nearly 2,500 employees, the company offers personalized, high-tech full-lifecycle customer engagement and back-office digital services that are faster, better, and cost-effective. Their centers in Dhaka, Johannesburg, and Mumbai leverage highly educated, culturally aligned workforces to deliver exceptional customer experiences and cutting-edge solutions. Committed to pushing boundaries with entrepreneurial spirit, accountability, and innovation, Quantanite ensures compliance with the highest industry standards. By combining diverse global talent and generative AI platforms, Quantanite partners with clients to build better outcomes and transform business operations for sustained growth and competitiveness.

Portfolio

Data label and annotation for Street-level imagery platform

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**The Client** Our client has created a platform for street-level imagery that features multiple capture modes, including walking, driving, cycling, and panorama views. **The Brief** The client's operations depend on vast amounts of data, requiring Quantanite to assemble a scalable workforce for data labeling and annotation. They sought a team of analysts with keen attention to detail who also understood how their work impacted the final product. "This job is quite challenging, requiring significant energy and being quite tedious, compounded by our complex specifications. Simply providing instructions doesn't guarantee that people will grasp them." **The Process** In undertaking this type of project, we carefully evaluate not only the specific skills of each individual but also their natural attributes. They need to demonstrate both accuracy and the ability to think creatively when necessary. Beyond selecting the right personnel, we offer continuous training to ensure that everyone is current and aligned with expectations. "We needed Quantanite to grasp the process rather than just annotate without consideration – and to communicate any issues they encounter." "What distinguishes Quantanite from other providers is their focus on the ultimate goal. They don’t merely annotate; they are wholly committed to the end product." Customized training programs have been established, both in-person and online, allowing us to scale quickly with a team that comprehends both the objectives and outcomes required. **The Result** Over the past four years, we have collaborated with our client on hundreds of thousands of datasets. This partnership emphasizes collaboration and teamwork, rather than a typical vendor-client relationship. We function as an extension of their brand and an integral part of their team. "We work together constantly. Quantanite is very receptive to providing us with feedback on their perspectives. My role is to facilitate progress, but it is no longer solely our company responsible for this." Whenever there has been a need to adjust team size, we have provided the client with the flexibility to scale resources according to demand. Communication remains open at all times. This bidirectional exchange of knowledge and ideas has fostered a strong relationship with our team in Dhaka. "All the services offered by Quantanite have been tailored to our requirements and the projects we undertake. They emphasize our actual needs rather than just the services they provide."

Data management for a workforce optimization company

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**The Client** Our client utilizes AI-driven software to connect a pool of talent with organizations seeking resources. **The Brief** The customer success team aimed to concentrate on high-value customer roll-outs. However, with each new client, they were required to generate new keyword terms. "Our customer success team was dedicating a lot of time to this task, and we wanted them to focus on customer roll-outs, as that is where they could provide the most value.” They faced a significant backlog of terms and required a workforce capable of managing the extensive task of annotating and labeling this data. High-quality output, accuracy, and swift delivery within a specific timeframe were crucial. "The challenge lies in the fact that while we automate many processes, we still require human oversight on incoming data, which is a creative and contextual endeavor. We needed a team that grasped the context of the task and was able to customize their processes for our security needs." **The Process** For tasks like this with tight timelines, we ensure that our teams are operational as quickly as possible. "Onboarding was efficient and straightforward. We encountered no issues at all. We conducted one session to document the process for about a dozen terms, after which we engaged in online discussions about specific scenarios.” "It was a significant accomplishment for Quantanite to resolve the entire backlog so swiftly. This was a new experience for us – we no longer had a backlog.” The trained team initially worked as much overtime as feasible. Subsequently, we increased our workforce by training more team members to enhance capacity. This approach allowed us to successfully eliminate the backlog. **The Result** Our clients have attained their desired outcome, allowing their teams to concentrate on customer roll-outs. In executing this assignment, we synchronized our processes with the client's auditing procedures to ensure data security. As an outsourcing partner, we are always willing to adapt our procedures to align with those of the organizations we collaborate with. "They fully integrated their processes with ours, which was extremely beneficial. Both the quantity and quality of the data have improved, enabling us to allocate more time to higher-value tasks."

Tagging and categorization for an online retailer

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**The Client** Our client operates an online retail business specializing in men’s apparel. They blend e-commerce with tailored style recommendations based on customers' past purchases and their preferences regarding various clothing items. **The Brief** As the company began to grow, they made significant changes to enhance their service offerings. Our client sought to elevate their personalization efforts, which required a team to tag and classify every clothing item on their website. "We faced a tremendous surge in workload that needed to be completed quickly. We considered hiring freelancers in the UK, but I was concerned that this type of work wouldn't engage them, and I was apprehensive about the quality of the output." They required a workforce capable of working both swiftly and accurately, with a solid understanding of fashion and style. **The Process** For our graduates in Bangladesh, this project offers an exciting opportunity. They collaborate as a cohesive team, feeling a sense of accountability in contributing to this innovative eCommerce platform. We assembled a dedicated team based on their expertise in fashion, meticulous attention to detail, and creative thinking ability. "The work is governed by specific guidelines, but not everything fits neatly into those rules, necessitating adaptable thinking. What I've appreciated about collaborating with the Quantanite team over the years is their flexibility and their grasp of this mindset." Team members operate as integral parts of our client’s organization. Precision is crucial, as they understand that their work directly impacts customer satisfaction and the client’s brand image. "Quantanite is very attentive. They strive for excellence and continually challenge themselves. They align closely with our expectations for how the work should be approached, which is impressive to witness." **The Result** The company is seeing sustained growth and experienced a significant increase in demand last year. Our client traveled to Bangladesh to meet the team and train additional members. "Having worked with the Quantanite team and familiarized myself with their names, meeting them in person and observing their work left a strong impression on me regarding their commitment. This dedication has positively influenced the quality of their output, and the visit helped deepen our relationship, fostering a stronger mutual understanding."

5 more projects