ProComm
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Overview
$1,000+
Min Project Size
< $25/hr
Avg Hourly Rate
10 - 49
Employees
1991
Year Founded
ABOUT PROCOMM
CREATING TELESERVICE SOLUTIONS
Professional Communication Services, established in 1991 in the center of Silicon Valley, was created to cater to the unique requirements of the medical and high-tech sectors. We understood that these industries often faced critical and sometimes life-threatening situations that demanded great attention to detail. Such cases could only be managed by a knowledgeable and diligent team of employees.
LANGUAGES SPOKEN
English
HIGHLIGHTS
$1,000+
Min Project Size
< $25/hr
Avg Hourly Rate
10 - 49
Employees
1991
Year Founded
Services
Focus
Industries
Clients
Services Provided
60% Customer Support Outsourcing
20% Help Center & Knowledge Base Development
20% Support Technology Implementation (Zendesk, Intercom, Freshdesk)
About the Team
OUR STORY
Established in 1972, CCS began as a modest answering service, handling handwritten messages for a small group of clients. Over more than five decades, the company embraced technological advancements, significantly investing in its infrastructure to enhance service capabilities. This commitment led to a pivotal moment in 2010 when CCS served its 10 millionth caller. Demonstrating consistent growth, CCS has been honored six times since 2012 on the Inc. 5000 list of America's fastest-growing private enterprises. Today, CCS offers a broad range of services, including Email Management, Online Chat Outsourcing, and Live Receptionist Services, reflecting its dedication to evolving alongside its customers into the future.
Projects & Clients
Project Size & Rate
Minimum Project Size
$1,000+
Average Hourly Rate
< $25/hr
