Founded on April 1st, 1988, by Janet Train and her mother, Gloria Wilson, Pro Call Center Inc began humbly with a single desk, phone, and just three clients. Initially, all messages were handwritten and stored manually before being relayed. Over time, Janet's daughter Kelly joined in 1989, and the company evolved technologically by installing advanced telephony equipment and backup generators to ensure continuous service. A notable moment occurred during the 1997 flood when Janet's quick thinking safeguarded operations. The family commitment deepened with grandson Drew Bell joining in 2004, expanding their services. By 2024, Pro Call Center Inc operates from three suites with over 40 employees, offering customized, technologically advanced client solutions while maintaining their core family-owned values and dedicated service.