Since its inception in 1999, Pointel has been dedicated to integrating customer communication channels, successfully delivering over 400 Genesys projects globally. With a rich legacy spanning 21 years, the company has proudly served six of the world's top ten financial institutions, leading telecommunications, insurance, and utility companies. Pointel's expertise is bolstered by partnerships with premier CRM and CTI firms, and its team—average nine years experienced and industry certified—has integrated solutions across 500+ software products. Operating worldwide from offices in the US, Europe, and Asia, Pointel emphasizes customer engagement through culture and technology. As an ISO 9001:2008 and CMMi Level 3 certified organization, it upholds quality and innovation while ensuring exceptional customer satisfaction.