Delivering a change management programme for BD
BD is among the largest medical technology companies worldwide, creating cutting-edge technologies, services, and solutions that enhance clinical therapy for patients and improve clinical processes for healthcare providers. During the pandemic, BD experienced a significant surge in global demand, and the Pharma Systems Quality team was committed to ensuring that this growth did not compromise quality. They aimed to foster a culture and mindset focused on quality throughout the division. People Business was chosen as a partner to design, develop, and execute pilot phases, as well as to assist internal leadership in managing the full implementation. We established a change management program that began with forming a cross-functional steering group and engaging the global leadership team. This was succeeded by a benchmarking exercise using a tailored questionnaire, followed by a series of workshops and coaching for leaders, managers, and internal advocates. We articulated a compelling narrative that clearly communicated the initiative to all stakeholders and aimed to achieve measurable improvements in benchmarking survey perceptions within a 90-day timeframe. Two pilot phases were conducted to test the program in diverse contexts, including a manufacturing environment and within commercial and R&D teams, ensuring global representation in both. During these pilot phases, the business saw notable advancements in awareness and attention to quality, paving the way for a full rollout. We are now training internal ambassadors to lead the next phases, with our support taking on a collaborative role. We are thrilled to partner with the quality leadership team on this crucial initiative, which will shape how people in Pharma systems operate globally and highlight the importance of cultivating a quality culture within this segment of the organization.