Luxury Retreats | Now Airbnb
Luxury Retreats, a luxury vacation rental company based in Montreal, boasts over 4,000 properties globally and is known for its excellent customer service. In 2017, it became part of Airbnb but continues to operate from Montreal. To manage this high-value account, Luxury Retreats brought on Ixone Isasi, the founder of PaidStrategy, with the aim of boosting profitability, lead generation, bookings, and revenue. At PS Align, our approach involved collaborating closely with the Business Intelligence team to analyze ROI across various channels, campaigns, and destinations. We undertook a comprehensive overhaul of Google Ads, the primary channel, supported by a multi-million dollar investment.
The challenge Ixone faced when she took over was that the account had a negative ROI, there was only one person overseeing paid media, and the Business Intelligence department was just getting started at Luxury Retreats. One of the significant obstacles was the lack of reporting, which made it hard to determine campaign profitability. This, coupled with inadequate segmentation and campaign structuring, hindered our ability to identify strengths and weaknesses, making it nearly impossible to improve profitability without clear insights.
However, after just three months of dedicated efforts, the account became profitable, allowing us to allocate a larger budget to key campaigns aimed at boosting leads and revenue. Our focus on enhancing profitability through a multi-million dollar paid media initiative ultimately enabled Luxury Retreats to increase its revenues.