OnScript

OnScript AI enables contact centers to streamline quality assurance through sophisticated AI technology. The platform evaluates all calls, providing transcripts, sentiment analysis, intent identification, and scoring in just minutes. This eliminates the need for manual reviews or limited sampling, offering a quick, consistent, and scalable quality assurance solution that aids teams in enhancing performance and ensuring compliance. Key Features: - Scorecard: An all-encompassing system for call scoring and evaluation - Validation: Real-time compliance and validation checks - Facts: Extraction of essential facts and information from calls - Disposition: Automated categorization and disposition of calls - PII Redaction: Automatic removal of personally identifiable information for compliance - Intent: Insight into customer intentions and motivations - Sentiment: Real-time analysis and tracking of sentiment - Vocalytics: Advanced voice analytics and insights - Webhook Automation: Smooth integration and workflow automation - Daily Digest Reports: Detailed summaries of daily performance - Agent Trend Analysis: Monitoring of agent performance trends over time - Agent Coaching: AI-driven coaching and training insights Utilized across various sectors including healthcare, financial services, education, insurance, legal, retail, e-commerce, hospitality, telecommunications, business process outsourcing, government services, and performance marketing, OnScript is a trusted solution for contact centers of all sizes, enabling enhanced quality assurance, improved efficiency, and deeper insights.