OnDutyOps LLC
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Overview
$1,000+
Min Project Size
< $25/hr
Avg Hourly Rate
10 - 49
Employees
2025
Year Founded
ABOUT ONDUTYOPS LLC
Managed Support Ops powered by people and AI
OnDutyOps is a managed operations partner that assists startups and growing brands with their customer support, sales operations, and administrative needs around the clock. We offer Operations-as-a-Service (OaaS), which integrates trained personnel and AI automation to provide dependable operations without the expense or complications of hiring. Our approach combines people, processes, and platforms to ensure consistent support, documented standard operating procedures (SOPs), quality assurance management, and weekly reporting—all for a single monthly fee. Unlike virtual assistant marketplaces or large business process outsourcing (BPO) firms, OnDutyOps focuses on delivering results rather than just adding to headcount. Clients benefit from a ready-to-use operations layer that is managed, measurable, and scalable. Our key services include:
– Customer Support (multi-channel customer experience)
– Sales & Revenue Operations (CRM maintenance, lead follow-up, reporting)
– Administrative & Back-Office Support (data handling, document management, process oversight)
Languages Spoken
English
HIGHLIGHTS
$1,000+
Min Project Size
< $25/hr
Avg Hourly Rate
10 - 49
Employees
2025
Year Founded
Services
Focus
Industries
Clients
Services Provided+1 Services
30% Customer Support Outsourcing
10% Live Chat & Chatbot Implementation
5% Escalation Management Process Design
5% Customer Success Program Design
13% Outbound Lead Generation
10% Cold Email Campaign Management
10% Sales Development Representative (SDR) Services
7% Appointment Setting Services
About the Team
OUR STORY
Our Narrative We are OnDutyOps, a worldwide Support Operations-as-a-Service team that empowers startups and rapidly expanding brands with round-the-clock customer support, community management, and back-office functions. Our skilled professionals seamlessly integrate with clients' systems, combining human insights with AI automation to provide performance backed by SLA, clear reporting, and scalable solutions. We have a demonstrated history of success in SaaS and e-commerce, delivering tangible results for our clients. Our team handles the everyday tasks that keep businesses thriving.
Projects & Clients
Project Size & Rate
Minimum Project Size
$1,000+
Average Hourly Rate
< $25/hr