OnBrand24

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Overview

$5,000+

Min Project Size

250 - 999

Employees

1980

Year Founded

ABOUT ONBRAND24

OnBrand24 Premier Call Center Services

OnBrand24 employs over 350 staff at its call center locations in Beverly, MA (headquarters), Savannah, GA, and Portsmouth, NH. As a dynamic and expanding company, OnBrand24 has recently been included in the Inc. 5000 list of America’s fastest-growing companies. For the second consecutive year, we also received top accolades from TopTenREVIEWS for excellence in call center solutions. Our inbound call center services encompass customer service outsourcing, order processing and taking, inside sales (including upselling and cross-selling), help desk support, live chat assistance, social media engagement, physician referrals, and class registrations. The outbound call center services we offer include B2B lead generation, appointment scheduling, customer retention efforts, customer surveys, database maintenance, and list cleaning.

Languages Spoken

English

HIGHLIGHTS

$5,000+

Min Project Size

250 - 999

Employees

1980

Year Founded

Services

Focus

Industries

Clients

Services Provided

50% Customer Support Outsourcing

30% Outbound Lead Generation

20% Appointment Setting Services

About the Team

OUR STORY

Founded in 1993 as Pike Communications and later rebranded to OnBrand24, this global tech-enabled call center operates across multiple continents including North America, South America, South Africa, Europe, and Asia. Serving diverse industries like e-Commerce, Retail, Healthcare, and Technology, OnBrand24 delivers 24/7/365 customized customer engagement solutions spanning inbound support, outbound campaigns, social media, and back-office administration. The company emphasizes continuous employee development, offering comprehensive training and refresher courses to maintain service excellence. By integrating advanced technology with skilled talent, OnBrand24 ensures operational excellence, innovation, and adaptability. With over 5,000 associates and a history of consistent growth, it remains dedicated to elevating customer experiences worldwide through tailored, efficient outsourcing models.