Olmec is a security-focused Managed Service Provider (MSP) that has been trusted by small and medium-sized businesses since 1996. We offer a combination of proactive managed services along with a personalized support experience, providing clear answers, consistent follow-through, and tangible outcomes. Our services include: - 24/7 help desk support, both remote and on-site - Proactive monitoring, patch management, and asset oversight - A comprehensive cybersecurity framework, featuring EDR/XDR, SOC monitoring, multi-factor authentication (MFA), email protection, vulnerability management, and security awareness training - Cloud and Microsoft 365 support, including tenant hardening, migrations, Teams/SharePoint management, and identity management - Backup and disaster recovery solutions with documented and tested restore processes - Network design and endpoint management - Compliance assistance (such as HIPAA basics and NIST CSF) and policy documentation - Strategic virtual CIO (vCIO) services, including IT planning, budgeting, and quarterly reviews Our approach offers either fully managed or co-managed services to enhance internal IT capabilities, with a strong emphasis on security and transparency—featuring clear service-level agreements (SLAs) and documented processes. We foster a proactive partnership aimed at maximizing uptime, enhancing productivity, and minimizing risk. Interested in updating your IT? Schedule a brief consultation, and we'll develop a prioritized plan tailored to your business needs.