ND-KNOW SOLUTIONS

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Overview

$1,000+

Min Project Size

< $25/hr

Avg Hourly Rate

50 - 249

Employees

2018

Year Founded

ABOUT ND-KNOW SOLUTIONS

Outsourcing solutions for business success

ND-Know Solutions is a vibrant business process outsourcing (BPO) firm focused on fostering our clients' success. We recognize the challenges of managing a business, which is why we provide various outsourcing solutions to address staffing needs, cost efficiency, and unexpected obstacles. However, we are more than just a business; we operate as a ministry-oriented organization grounded in Christian values. This approach emphasizes honesty and transparency in our client interactions, fosters relationship-building, and aims to generate wealth while promoting the Gospel. At ND-Know Solutions, our commitment is to offer exceptional service that surpasses our clients' expectations. Our knowledgeable team is prepared to support your business's growth. Reach out to us today to discover how we can assist you.

LANGUAGES SPOKEN

EnglishFilipino

HIGHLIGHTS

$1,000+

Min Project Size

< $25/hr

Avg Hourly Rate

50 - 249

Employees

2018

Year Founded

Services

Focus

Industries

Clients

Services Provided

30% Infographic Design

50% Graphic Design

20% Brand Identity Design

100% Print Design

50% Audio Production

50% Video Scripting & Storyboarding

100% Customer Support Outsourcing

100% IT Staff Augmentation

About the Team

OUR STORY

Our Journey At ND-Know Solutions, located in Davao, we are an outsourcing team that integrates talented remote professionals with Christian values. We offer a variety of services, including virtual assistance, lead generation, customer support, staff augmentation, graphic and video design, and social media management. By collaborating closely with our clients as an extension of their teams, we aim to enhance productivity, reduce costs, quickly scale talent, and foster customer loyalty through dependable, value-focused service and measurable outcomes.

Portfolio

Customer Service, Sales and Retention

Unknown

We provided a SaaS company with 90% of the workforce for Customer Support's chat and email functions, along with team management for a remote team that offered 24/7 support. Throughout the project, we achieved a 4.9 rating across various review platforms, including Trustpilot and Facebook Reviews. At the project's outset, our team generated approximately USD 40,000 in sales and retention, and by the end, we were close to reaching USD 200,000 in sales and retention with almost the same number of staff. Our team was responsible for the hiring, training, and performance management of all Philippine hires, who made up 90% of the support team.

Customer Support

Unknown

Our client's business specialized in offering PRC Tests and Certification for UK travelers before and after their trips during the peak of COVID-19 restrictions, shortly after vaccination efforts began. Our team expanded from just a few agents to eventually handling nearly all customer service aspects, including inbound and outbound calls, as well as email and chat support. Given the urgent and sensitive nature of the services, maintaining high service quality and positive reviews was crucial to our clients' success. After the vaccination mandate was largely lifted, our team size decreased, but we became the client's exclusive vendor. By delivering outstanding customer service, we have secured a partnership with the client for future projects. We also provided candidates for their expansion and offered back-office support to the agents involved in the project.

ESL Online Teaching Outsourced Services

Unknown

We were selected to operate as a Satellite Office for one of the largest ESL tutoring companies in China, supplying Philippine-based ESL teachers to serve our client's students. As we expanded, we broadened our collaboration to include leadership, training, and other services aimed at helping the client enter new business areas. We have consistently achieved a ranking of 3rd or 4th among all Satellite Offices offering similar services in the Philippines. Despite competing against larger centers among over 80 vendors, we have demonstrated our ability to excel, particularly as our center has produced the top tutors across all teachers.

Projects & Clients

Project Size & Rate

Minimum Project Size

$1,000+

Average Hourly Rate

< $25/hr

Pricing Snapshot

Min Project Size

$1,000+

Avg Hourly Rate

< $25/hr

Cost Rating

N/A

What Clients Have Said

“

"ND-KNOW SOLUTIONS delivers quality projects within budget and timeline expectations based on verified client feedback."

Based on verified reviews and internal benchmark data

MOST COMMON PROJECT SIZE

0 Reviews

this range

No distribution data available.

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Infographic Design

Graphic Design

Brand Identity Design

Print Design

Audio Production

Video Scripting & Storyboarding

Customer Support Outsourcing

IT Staff Augmentation

Locations

Headquarters

36-Whitehouse, Talomo Rd, Talomo Proper

Davao City, Davao, Philippines 8000

+639207199726

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